Company Description
Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses, a name synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination, there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend, and return as family.
Job Description
Your role will be responsible for leading and supervising the overnight running of the residential concierge desk at the Raffles London OWO Residences.
Working with the Residents Relations Manager, you will oversee all aspects of concierge, resident check in/out arrivals/departures, and the residents’ journey. The role involves the ability to pre-empt and deliver a luxurious and high-quality level of service to residences while managing delivery and service targets.
You will work in close contact with Security, F&B, Housekeeping, Engineering, and Spa departments to ensure a smooth and consistent service, surpassing the residents’ expectations.
#J-18808-Ljbffr