An outstanding opportunity for a Customer Service professional to join a robust Transport & Distribution team. The role will involve managing customer inquiries, handling complaints, and ensuring a high level of customer satisfaction. Client Details The firm is a well-established, mid-sized organisation in the Transport & Distribution industry. With a reputation for excellence, the company provides a range of services across the UK from their base in Cheadle. Description Handle customer inquiries promptly and effectively Resolve customer complaints and issues to their satisfaction Process orders, forms, applications, and requests Keep records of customer interactions, transactions, comments, and complaints Communicate and coordinate with internal departments Deliver a high level of customer service at all times Feedback on product development based on customer needs Continuously improve through feedback Profile A successful Customer Service professional should have: Proven experience in a customer service role Excellent communication skills The ability to stay calm under pressure Problem-solving skills and the ability to think on their feet A team player mentality Proficiency in relevant computer applications A strong focus on customer satisfaction and service Job Offer A competitive salary range of £24,000 - £25,000 per annum A stable, full-time position within a reputable company Great transport links The opportunity to be part of a dedicated customer service team A supportive and friendly working environment The chance to build a long-term career in the transport & distribution industry