We are an innovative company focused on disrupting the European printed circuit board (PCB) market by providing customers with the first real alternative in over two decades. Our mission is clear and that is to help customers achieve supply-chain independence, by providing access to the worlds best factories, because everyone should have a choice.
Disrupting a market that has been relatively unchanged since the early 90’s is no easy feat, but by investing in the right people, utilising new technology and creating a unique business model, we believe we can truly revolutionise the way customers purchase their PCB’s whilst making a bigger contribution to the future of the electronics industry as a whole.
PCB’s are the backbone of any electronic device, the canvas for the modern-day artist, the ballroom where electrons come to dance and devices come alive. So with a global customer base and aggressive growth targets, we offer individuals an exciting opportunity to make a real difference.
Your role as Customer Success Manager
If you are passionate about customer service and interacting with customers to provide the best experience possible, this is the perfect role for you.
You will be responsible for ensuring every step of the customers experience is best in class. Working closely with our team, you will focus on all operational aspects for our customers which includes SLA’s, Factory performance and our processes.
This individual must be customer centric. You will establish and maintain strong relationships with our customers, whilst fostering a culture of quality in everything you do.
Reporting to the Managing Director, you will be part of the management team and will contribute to key decision making across the business.
About you
We are looking for a talented individual who wants to develop their career and is passionate about making a difference. You will be enthusiastic, customer orientated in everything you do and won’t be afraid to challenge the norm. The requirements for the role are:
* Previous experience in senior customer service or a sales position.
* Experience within the PCB or Electronics industry preferable but not critical.
* Strong communication and interpersonal skills, with the ability to influence and build relationships with a wide range of stakeholders.
* Confident user of traditional and non-traditional IT platforms, embracing new technologies with ease.
* Knowledge of best practices to enhance our customers experiences.
* A results-driven mindset with a focus on continuous improvement to achieve operational excellence.
* Excellent problem-solving and analytical skills with a keen eye for detail.
If you would like to submit your CV directly, please send to recruitment@pcbpeople.com.
Package: Salary depending on experience + Bonus
Location: Hybrid working. Office is based in Chippenham
Start date: However long it takes to find the perfect candidate
Hours: Full time
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
Appliances, Electrical, and Electronics Manufacturing
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