Scentsy is looking for anOperations Specialistto manage the flow of product orders and coordinate the operational activities of Scentsys third-party logistics (3PL) partners. This role ensures that kitting, pick/pack, and shipping processes are executed efficiently, effectively, and in line with service standards and Service Level Agreements(SLAs). The Operations Specialist reports to the Director of Operations, serving as the key liaison between Scentsys headquarters and 3PL providers to drive operational excellence and continuous improvement. What You Will Do: 1. Inventory Management: Monitor and maintain accurate inventory levels across global operations, ensuring timely receipt and tracking of materials. 2. Customer Services Feedback: Receive and respond to customer feedback regarding missing items, damaged items, and general quality control, etc. 3. Logistics Coordination: Act as the primary liaison between Scentsys corporate office and 3PL partners, ensuring seamless communication and operational alignment. Coordinate with local carriers on customer delivers to ensure quality and on time delivery. 4. Process Optimization: Develop, implement, and improve operational strategies to streamline workflows, reduce inefficiencies, and optimize labor and shipping timelines.
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