Reception Manager - Luxury Hotel, Cotswold
Salary: Up to 38,000 (accommodation available on-site)
Location: Cotswold
This boutique hotel is renowned for its charm, elegance, and world-class service.With an emphasis on luxury, comfort, and attention to detail, this hotel is known for providing an unforgettable experience for guests.The hotel blends historic character with contemporary luxury, offering a truly unique stay in one of the UK's most beautiful regions.
As Reception Manager, you will oversee a busy reception operation, ensuring seamless guest experiences from check-in to check-out.You will manage a dedicated team of 13, fostering a culture of excellence and professionalism while maintaining the highest standards of customer service.
Key Responsibilities
* Lead, motivate, and manage the reception team to deliver outstanding guest experiences.
* Oversee daily front desk operations, ensuring efficiency and attention to detail.
* Train and develop team members, ensuring consistency in service standards.
* Handle guest enquiries, feedback, and complaints with professionalism and discretion.
* Work closely with other departments to enhance guest satisfaction.
* Manage reservations, room allocations, and VIP guest requests.
* Implement and maintain hotel policies, procedures, and brand standards.
* Monitor performance, KPIs, and guest feedback to continuously improve service.
About You
* Proven experience as a Reception Manager or Front Office Manager in a luxury hotel setting.
* Strong leadership skills with the ability to inspire and develop a team.
* Exceptional communication, problem-solving, and organisational abilities.
* Passion for delivering 5-star guest experiences.
* A proactive, hands-on approach with a keen eye for detail.
* Ability to thrive in a fast-paced, high-pressure environment.
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