Job Title First Line Technical Support Engineer Salary £25,000 - £28,000 per year Must Haves At least 1 year of experience working on a help desk Full UK driving license and use of a car preferred Proficiency in Microsoft 365, including Active Directory, Office, Exchange, and Azure Knowledge of Windows operating systems &x2013; installation and troubleshooting Experience in monitoring systems and remote access Experience with ticket systems and data entry Hybrid WoJob TitleFirst Line Technical Support Engineer Salary£25,000 - £28,000 per year Must Haves At least 1 year of experience working on a help desk Full UK driving license and use of a car preferred Proficiency in Microsoft 365, including Active Directory, Office, Exchange, and Azure Knowledge of Windows operating systems &x2013; installation and troubleshooting Experience in monitoring systems and remote access Experience with ticket systems and data entry Hybrid WorkingRequired to come into the office 4 days a week Job DescriptionDue to increased growth, we are seeking an enthusiastic and ambitious 1st-Line Technical Support Engineer to join our help desk team. Your role will involve engaging with customers and addressing their day-to-day IT support needs via phone, email, and ticket systems. Key Responsibilities Managing and resolving IT support tickets and logging data Monitoring systems and providing remote access support Supporting customers with PC/laptop hardware issues, identifying and replacing components Troubleshooting and installing Windows operating systems Providing support for Microsoft 365 applications, including Active Directory, Office, Exchange, and Azure Basic server and infrastructure troubleshooting Assisting with networking and network hardware issues Required Qualifications & Experience At least 1 year of help desk experience Proficiency in Microsoft 365 and Windows operating systems Strong customer service skills with excellent verbal and written communication Basic server, infrastructure, and networking knowledge Full UK driving license and use of a car preferred but not required Additional Benefits Bonus scheme and performance bonuses Company pension Casual dress code Company events On-site parking Additional leave Sick pay Job Type Full-time, Monday to Friday 8-hour shift Contact Us Interested in this role Contact Lewis Ashcroft at Service Care Solutions:Email: lewis.ashcroftservicecare.org.uk