Description
As an Administration Manager at WTW, you will take on the management of a team, working on DC investment administration changes. You and your team will provide a valued and well-regarded service to our impressive portfolio of clients that include several prestigious and well-known global companies. You will have the opportunity to benefit from your experience to date and develop your career further within this important and key role within WTW.
You will be responsible for overseeing the Team’s workflow and priority management, taking the lead when required, working with other stakeholders, ensuring all work is carried out to a high standard and within agreed SLA.
If you are a motivated, experienced Team manager with a demonstrable track record of leading teams with a people person and can-do attitude, looking to develop your career further, within an exciting business, we invite you to apply for this role today.
We can offer you a fun and engaging environment working with some of the best people in our industry. We will reward your efforts with an industry-standard salary and a very comprehensive benefits package including a generous discretionary bonus.
Due to the importance and nature of this role, it will be mainly office-based initially as we feel it’s important you spend time with your team – but once established we can offer flexible homeworking in line with our new hybrid working model.
The Role
* Take responsibility for managing a team and overseeing the team’s workflow
* Handle the people manager related items for a medium-sized team
* Manage tasks in line with agreed milestones and SLAs.
* Take ownership and accountability of and monitor work allocation to ensure service level is achieved.
* Develop an in-depth understanding of the technical and procedural aspects of DC investment changes
* Take the lead with items and actions, attending internal and external calls with stakeholders.
* Facilitate smooth knowledge transfer and ongoing development within the team via well-documented and updated training materials
* Coach, mentor and drive colleague training, development and team performance
* Take the lead in more complex work when required.
* Work with your team and the business to create a positive working environment.
* Drive best practice and identify continuous improvements.
* Plan ahead, prioritise and organise work to meet the ongoing business priorities
* Manage stakeholder relationships
* Assist with internal and external audit checks
* Continuously seek to identify areas where the service to clients could be improved and communicate findings with Line Manager.
* Work collaboratively with colleagues to ensure high levels of service are achieved.
* Encourage teamwork by sharing knowledge, ideas, and solutions.
* Provide an efficient, professional service to meet all client needs and to promote the WTW brand.
Qualifications
The Requirements
* Prior experience of managing a team, mentoring/training within a DC pensions administration environment. Ideally would suit an experienced Team manager looking for career development.
* Previous experience of working on DC investment administration changes desirable, but not essential.
* Interpersonal skills to include excellent written and verbal communication.
* Extremely well-organised and able to manage multiple priorities, targets, and deadlines at any one time.
* Strong time management skills and the ability to organize and prioritise your tasks and those of your team.
* Take pride in your work with accuracy and adherence to a high level of quality being paramount.
* Must be able to work to a high level of accuracy.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
Equal Opportunity Employer
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