Quotation & Technical Support (Fire Alarms) – Aylesbury (Office-Based) – £30,000-£34,000 per annum (Negotiable)
Quotation & Technical Support (Fire Alarms) Package Overview:
* Salary £30,000 - £34,000 per annum (Negotiable)
* Full-time, Permanent
* Aylesbury
* Office-Based
* Training & development opportunities
* Career progression within a growing company
Company Overview - Quotation & Technical Support (Fire Alarms)
This company is a reputable business with over 20 years of experience in the fire protection industry. Our client is currently seeking a Quotation & Technical Support (Fire Alarms) to join their highly valued and collaborative team on a full-time, permanent basis.
This is an office-based role and you will be working with multiple clients across different sectors. These include commercial, residential, educational, industrial and healthcare.
You will be part of a team who all understand the importance of working together to ensure a high standard of work is delivered. You will be given support, training and the correct tools to carry out your role efficiently and effectively.
Quotation & Technical Support (Fire Alarms) Role and Responsibilities:
* Assist in preparing and processing client quotations for installations, maintenance, and repairs.
* Gather and review required technical specifications from engineers and team members to produce accurate quotes.
* Communicate with suppliers for pricing and ensure quotations reflect the latest costings.
* Follow up on issued quotations and provide updates to clients.
* Maintain accurate records of quotations, contracts, and project documentation in company systems
* Act as a first point of contact for clients, providing information and answering basic queries related to fire alarm systems, quotations, and service processes.
* Offer basic technical support to clients over the phone or via email, troubleshooting minor issues or directing them to appropriate engineers for advanced assistance.
* Assist engineers with the preparation of technical documentation and compliance paperwork.
* Support the team by gathering technical details from site reports to assist in project planning and quotations.
* Work closely with the sales and technical teams to ensure quotations and projects are aligned with client requirements and budgets.
* Ensure that all quotations and projects comply with relevant fire safety regulations and company standards.
Quotation & Technical Support (Fire Alarms) Skills and Experience:
* Ability to produce accurate quotations based on technical input and cost estimates.
* Technical knowledge and experience of fire alarm systems required.
* Experience in handling client queries and providing high-quality customer service.
* Strong organisational skills and attention to detail when preparing quotes, managing documentation, and coordinating tasks.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM or project management software.
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Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.
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