Operations Service Manager - Care Technology, Winchester
Client: PA Consulting
Location: Winchester, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 34c08758c821
Job Views: 75
Posted: 18.02.2025
Expiry Date: 04.04.2025
Job Description:
Company Description
We believe in the power of ingenuity to build a positive human future. As strategies, technologies and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
Established in 2013, Argenti is an award-winning partnership created by PA Consulting. It collaborates with Councils across the country to deliver an innovative approach to care technology services, also known as TECS or telecare.
We are looking for an exceptional Operations Service Manager to become an integral part of the PA Consulting-led Argenti care technology partnership. This position presents an excellent opportunity for a seasoned manager driven to think outside the box and innovate in care technology.
Reports to: Service Director
With responsibilities across two of our Argenti services, you will have the opportunity to:
* Service management: Oversee the management of a successful operational service in Hampshire and Kingston, managing referrals, coordinating partner organizations, and driving continuous improvement to meet operational KPIs.
* Team leadership: Manage the joint Hampshire and Kingston service delivery team, including two roles seconded from Hampshire County Council.
* Risk management: Identify potential risks and develop mitigation plans to address issues related to privacy, security, and usability.
* Performance reporting: Collaborate with the Argenti Finance and Performance Manager to ensure accuracy of service performance reports.
* Operational data analysis: Conduct data analysis to identify trends, areas for improvement, and the impact of interventions.
* Stakeholder liaison: Lead operational engagement with service user groups.
* Quality Assurance: Direct the delivery of the Quality Assurance Programme, ensuring compliance with contractual and regulatory standards.
* Service development: Manage assigned projects from initiation to completion, aligning with strategic objectives.
* Service Review: Lead the team on case reviews and communication with service user groups.
* Team collaboration: Work closely with the Development & Engagement Manager and Transformation Manager to support innovation in care technology.
Qualifications:
* A seasoned manager with experience in managing care technology, social care, and health services.
* Proven ability to inspire others and work effectively in a complex team with diverse stakeholders.
* A passion for working in Adult Social Care and supporting people to live better lives.
* A good understanding of the outcomes of care technology.
* Excellent communication skills, with the ability to engage independently with clients and produce high-quality reports.
* Strong organizational skills, with a focus on project management and attention to detail.
* Located in, or happy to commute to Winchester once or twice a week, with occasional travel to Kingston (Southwest London).
* Excellent understanding of social care users and their needs.
We know that the skill-gap and the need to tick every box can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.
Apply today by completing our online application.
Additional Information:
Life At PA encompasses our peoples' experience at PA. We believe diversity fuels ingenuity. We are dedicated to supporting the physical, emotional, social and financial well-being of our people.
We recruit, retain, reward and develop our people based solely on their abilities and contributions. We welcome applications from underrepresented groups.
Adjustments or accommodations: Should you need any adjustments or accommodations to the recruitment process, please contact us.
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