Our Vision
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We aim to create a fairer world for our members and communities. As a Customer Team Leader, you'll play a key role in helping us achieve this vision by delivering exceptional customer service and supporting your team to do the same.
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About the Role
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This is a fantastic opportunity to join our team and develop your leadership skills. You'll be responsible for leading a small team of Customer Team Members, providing guidance and support to help them grow and develop in their roles.
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Key Responsibilities
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Your key responsibilities will include:
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* Coaching and developing your team to deliver great customer service
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* Deputising for the Store Manager when needed
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* Managing stock levels and cash handling procedures
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* Providing excellent customer service, resolving issues and answering questions
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* Working collaboratively with colleagues to achieve sales targets and improve store performance
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Requirements
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To succeed in this role, you'll need:
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* Excellent communication and interpersonal skills
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* Able to work effectively in a team environment
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* Ability to problem-solve and make decisions quickly
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* Basic numeracy and literacy skills
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* Friendly and approachable demeanor
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What We Offer
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As a Customer Team Leader at Co-op, you'll enjoy:
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A competitive hourly rate
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Opportunities for career progression and development
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A supportive and inclusive work environment
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Access to exclusive discounts and offers
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A range of employee benefits, including holiday pay, pension scheme, and more
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Our Values
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We value diversity and inclusion in the workplace. We welcome applications from everyone and are committed to creating an inclusive environment where all colleagues can reach their full potential.
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Equal Opportunities Employer
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We're an equal opportunities employer and welcome applications from all qualified candidates. If you have any specific requirements or needs, please let us know so we can discuss how we can support you.
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Application Process
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If you're interested in this role, please submit your application through our website. We'll review all applications and invite suitable candidates to interview.
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Contact Us
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For more information about this role, please contact our recruitment team. We look forward to hearing from you!
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