ABOUT THE JOB
Alton Valley are seeking a motivated and skilled Technical Support Engineer to join our team. You will play a pivotal role in delivering IT solutions and support to our clients. Your responsibilities will encompass a range of technical challenges, from systems administration to network troubleshooting, ensuring our IT services and delivered with excellence.
ABOUT ALTON VALLEY
Founded in 2009, Alton Valley has rapidly grown into a trusted leader in network and security solutions, specialising in providing cutting-edge, secure infrastructure for mission-critical environments. We aim to help our clients safeguard their most critical assets with the highest levels of protection.
We foster a workplace where teamwork is at the heart of everything we do. Collaboration isn’t just encouraged; it’s embedded in our culture.
ROLES AND RESPONSIBILITIES
* Perform basic system administration tasks on Linux and Windows servers, such as creating users and configuring secure logins.
* Support users via RDP, SSH and assist with OS updates.
* Diagnose and resolve network and database issues at a basic level.
* Apply IT security best practices in daily operations.
* Provide outstanding customer support, addressing queries and troubleshooting issues effectively.
* Collaborate with the team to solve complex problems and think creatively under pressure.
* Identify and escalate opportunities for process improvements.
ABOUT YOU
Essential
* Experience with Linux and Windows operating systems and server environments.
* Basic networking and database knowledge.
* Solid understanding of IT security principles.
* 2+ years of experience in 1st Line Support or similar, with a strong focus on customer service.
* Strong problem-solving skills and ability to work under pressure.
* Comfortable working independently and collaboratively as part of a team.
* Willing and eligible to achieve a minimum of SC clearance due to the secure nature of this position. Further information about clearance eligibility can be found here: https://www.gov.uk/guidance/security-vetting-and-clearance.
Desirable
* Experience with containerisation tools such as Docker, Podman or Kubernetes.
* Experience with database migration and backups.
* O3365 administration, including user setups, group management and Intune.
* Familiarity with VMware and virtual machines.
* SharePoint administration and page setup.
WHAT WE OFFER
* Salary £25,000-£29,000 dependant on experience.
* Private health insurance.
* 20 days annual leave, plus bank holidays with an additional day added for every year of service.
* Access to perks and discounts at retailers, restaurants and cinemas
* Share scheme