Act as escalation point for major incident management, leading teams, ensuring timely resolution of requests, and overseeing problem management activities. Collaborate with Service Operations Manager to ensure team performance meets established standards. Proven leadership skills, expertise in major incident management, and ability to act as escalation point for 1st and 2nd line support are required. On-call working across a 24/7 period, with a shift pattern alternating between 6am-3pm and 1pm-10pm, including on-call support for nights and weekends. Bonus scheme, career progression, 25 days annual leave, pension scheme, and various employee benefits are offered.