As the main vessel of communication for guests during service, the waiter ensures an uncompromised guest experience through close attention to detail. They assist with food and beverage selection, maintain dining ambiance and treat guest inquiries with diplomacy and tact.
Primary Roles And Responsibilities
* Assists in food and beverage selection, presents menu, has thorough knowledge of ingredients and allergens
* Identifies special requests and addresses any dietary restrictions
* Submits orders to the bar and kitchen
* Oversees table maintenance and coordinates with both FOH/BOH staff during service
* Ensures guest requests are handled promptly and courteously
* Maintains open communication with management and all team members regarding all guest needs, comments or incidents
* Exhibits proper knowledge, service techniques, and delivery of food and beverage offerings
* Stays updated on all menu items, preparation, and ingredients of all dishes
* Provides superior customer service to all guests
* Is ready and willing to assist fellow team members as needed
* Adheres to sanitation, safety, and alcohol beverage control policies
* Performs other job-related duties as assigned
Requirements
* A minimum of two (2) years’ experience in an upscale dining environment
* Knowledge of Greek cuisine is a plus
* Understanding of Mediterranean cuisine, wines, and cocktails
* Experience using point-of-sale (POS) systems
* Possesses strong organizational and multitasking skills
* Ability to work well in a fast-paced environment
* Exhibits a customer-centric attitude and excellent interpersonal skills
* Demonstrates a warm, friendly, and positive, team-oriented approach
* Flexibility in scheduling preferred
* Applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates
* Must stay up to date with general knowledge about the concept of the venue, cuisine, and events
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