The Receptionist role is crucial to the day-to-day running of the practice. They are the first point of contact for our patients. The right candidate will have the ability to communicate effectively, good organization skills, and IT skills.
Main Duties of the Job
Main duties include answering calls from patients for appointments, prescriptions, and other general inquiries. Liaising between patients and clinicians, and other professionals. Completing admin on behalf of the GPs including making referrals, etc.
About Us
Here at Deerness Park, we are a big team who work across two sites. We have a large patient list size to look after, who are at the heart of every decision that is made. The team consists of receptionists, secretaries, healthcare assistants, nurses, nurse practitioners, and GPs.
Job Responsibilities
The role of the medical receptionist is vast and varied. The duties consist of making appointments for patients through a variety of channels. Communicating with patients on a day-to-day basis about upcoming appointments. Ordering prescriptions. Effectively signposting patients to the right clinician. Communicating on behalf of a patient to healthcare professionals. Scanning and coding inbound documents. Making referrals to other providers. The medical receptionist role is the face of the practice and the first point of contact for the patients; therefore, you must be caring, empathetic, and committed to providing the best service.
Person Specification
Experience
* Ability to work at pace with a large team.
* Ability to prioritize workload.
* Experience of working in a GP practice or similar clinical setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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