Receptionist required – Permanent position, part time hours available.
We are looking for a receptionist to join our busy, friendly team working across our three sites.
You will need to have good organisational skills, excellent telephone and communication skills as well as being a good team player. Experience of working in a GP practice would be preferred, however, full training will be provided to the successful candidate during our comprehensive induction programme. Flexibility is requested to cover for holidays and absence.
We offer a variety of in-house training sessions as well as regular reception and whole team meetings alongside regular opportunities to enjoy social evenings and events with the whole team. Car Park facilities are available.
The hourly rate of pay is £11.44 per hour reviewed at first appraisal. We offer 4 weeks annual leave (rising by one day per year of service up to 5 weeks after 5 years’ service) plus bank holidays (pro-rata for part time). The NHS Pension Scheme is available for you to join. The team are supported by a management team including two Reception Managers who work across all of our sites.
The closing date for applications is Friday 14th February with interviews held shortly after this date. If a number of applications are received prior to this date, the advert may close sooner. The position is to start as soon as possible.
To apply, please click the “apply for this job” button on this page and submit your CV and details of your experience. For an informal discussion about the role, please contact either Jenny Beckford or Emma Gray, Practice Managers on 0121 426 2030.
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a professional, courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
1. Reception:
* Front line duties - Receiving of patients both face to face and by telephone.
* Assisting with members of the practice team.
* Be able to cover all reception duties as necessary.
* Updating surgery forms and photocopying when required.
* Any other duties as required.
* Over familiarity with patients is not acceptable, a polite, professional manner at all times.
1. Appointments:
* Process appointment requests for today, future appointments from patients by telephone and in person.
2. Computer SystmOne Clinical System:
* Participate in audit where appropriate.
3. Telephone:
* Answer Telephone in a polite and professional manner.
* Courteous manner at all times.
* Have working knowledge of telephone system, protocol for out of hours cover.
* Cover for colleagues when necessary.
4. Administration:
* To have a thorough knowledge of all Practice procedures.
* To work in accordance with written protocols.
* Photocopy as requested.
* Co-ordinate Clinics, send patient letters.
* Record all Significant Events that may occur, recording on GPTeamNet (intranet system).
* Updating of computerised medical notes as necessary.
Confidentiality:
The post-holder will respect patient confidentiality and adhere to practice policies regarding the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment.
Quality:
The post-holder will strive to maintain quality within the practice.
Communication:
The post-holder should recognise the importance of effective communication within the team.
Job Types:
Part-time, Permanent
Pay:
From £11.44 per hour
Benefits:
* Company pension
* Free flu jabs
* Free parking
* On-site parking
* Sick pay
Schedule:
* Monday to Friday
Work Location:
In person
Application deadline:
14/02/2025
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