12-month Fixed Term Contract – Full Time (36.25 hours per week)
Here at Rochdale Boroughwide Housing (RBH), we have a great opportunity for a Neighbourhood Housing Manager to join us on a 12-month contract. You will be responsible for supervising a team of Neighbourhood Officers to deliver a customer-focused approach to neighbourhood service delivery in addition to assisting the Neighbourhood Service Lead in delivering operational changes to the service and supporting with budget management.
Key areas of work:
* Supervise on the delivery of quality housing management services.
* Work across RBH teams and develop strong internal and external partnerships to ensure you lead on an embedded approach to neighbourhood sustainment and performance reporting.
* Recruit, train, develop and support direct reports.
* Work with the Neighbourhood Services Lead to gather customer satisfaction information to ensure continuous improvement of service standards and delivery.
* Deal positively with customer and stakeholder feedback about Neighbourhood services.
Who are we looking for?
You will…
* Hold a full UK driving licence and have access to transport.
* Hold an Accredited Chartered Institute of Housing qualification in housing management and leadership (or be willing to work towards one).
* Have knowledge of housing management service policy and procedure including allocations and lettings.
* Have experience working in effective partnerships to deliver objectives.
* Be comfortable analysing and preparing statistical information in a range of formats.
* Be self-motivated and resilient – comfortable working under pressure.
* Have effective mediation and negotiation skills.
What's in it for you?
As an RBH employee, you will receive a range of fantastic benefits, including:
* SMART working arrangements.
* Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part-time employees will receive a pro rata entitlement.
* Ability to purchase up to an additional 5 days leave per year.
* A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%.
* Plus, many more!
#J-18808-Ljbffr