This is a temporary receptionist role at Avery Healthcare, a leading provider of luxury elderly care homes in the UK. The role involves providing professional, high-quality customer service as the first point of contact within the home, as well as handling a range of administrative tasks.
Main duties of the job
As a receptionist at Avery Healthcare, your focus will be to offer professional, high-quality customer service as the first point of contact within the home. You will also be responsible for a range of administrative duties, such as answering the telephone, responding to enquiries, maintaining databases, and providing general administrative assistance as required by the General Manager. Additionally, you will be expected to maintain the tidiness of the reception area and liaise with the Housekeeping team to ensure high standards are maintained.
About us
Avery Healthcare is one of the largest providers of luxury elderly care homes in the UK. The company believes that the later years of its residents' lives should be as enriching as any other, and its vision of 'creating meaningful lives together' is achieved through the exceptional care and experience it offers throughout its growing portfolio of over 100 care homes.
Job responsibilities
Package Description:
At Avery Healthcare, we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, supporting your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts.
We are now seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as a receptionist.
ABOUT THE ROLE
Your focus as a receptionist will be to offer professional, high-quality customer service as the first point of contact within the home as well as providing a range of administrative services.
Other responsibilities will include:
* Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
* Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
* Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.
ABOUT YOU
To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.
Our ideal candidate must:
* Have excellent communication skills both verbal and written.
* Be confident in using computers.
* Have a positive, friendly, and welcoming attitude.
* Have previous exposure to problem-solving and client complaints.
ABOUT AVERY
As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees.
Please note this role will require:
* ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
* Proof of eligibility to work in the UK.
Person Specification
Qualifications
* To be successful in this role, you should have excellent communication skills, both verbal and written, be confident in using computers, and have a positive, friendly, and welcoming attitude. Previous experience in problem-solving and client complaints would also be an advantage.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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