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Direct message the job poster from Age UK Nottingham & Nottinghamshire
Hours: 24 hours per week
Based: Hybrid - home, office and field based
About the Role
The Age UK Nottingham and Nottinghamshire Advice team provides welfare benefits advice tailored to the needs of older and vulnerable people in Nottingham and Nottinghamshire. With a small team of paid staff, the service works extensively with volunteers to provide services including office appointments, telephone sessions and home visits across Nottingham and Nottinghamshire.
The primary focus of the post is to effectively oversee the quality of delivery within the Advice team, and to support team members with more complex cases. You will maintain a caseload of client appointments, alongside supervising the day-to-day work of the team of Benefits Advisors. This will include triaging cases, being available to discuss cases, mentoring advisors to develop their skills and practice, completing file reviews and carrying out other quality checks. A key element of the role is to ensure continued compliance with the Advice Quality Standard.
About You
You will have experience of delivering complex welfare benefits advice to members of the public, and in-depth knowledge of the benefits system, including working age and pensionable age benefits. Good attention to detail and the ability to maintain high quality standards while working to deadline is essential for this role.
As an employee of Age UK Nottingham & Nottinghamshire you will be eligible for our attractive package which includes 24 days annual leave (Pro Rata), public holidays, flexible working and a 4% employer contribution pension (in line with auto-enrolment rules). You will also have access to a Blue Light Card, BUPA Employee Assistance Programme and a range of retail, travel and lifestyle employee discounts.
About Us
Age UK Nottingham & Nottinghamshire employs over 100 members of staff in a variety of jobs including management, administration, customer service, Information and advice advisors, support workers and HR.
Our charity shares a common goal, no matter what job role we carry out: that older people can find the help and support they need to enjoy their later life as much as possible. Our dedicated staff, along with over 300 volunteers, put their diverse skills, talents and passions to good use for the benefit of the older people of Nottingham and Nottinghamshire.
Everything we do, we do to make a positive difference to everybody that we interact with. Through our values we show integrity and treat each other with respect, kindness and compassion, celebrating our differences and our diverse community.
How to Apply
To submit your application for this exciting Senior Operational Manager (Advice) opportunity, please click 'Apply' now!
The closing date for receipt of completed applications is 12pm on Monday 7th April 2025.
Age UK Nottingham & Nottinghamshire promotes equality and diversity.
Registered Charity Number: 1067881
Seniority level
* Mid-Senior level
Employment type
* Part-time
* Industries: Non-profit Organization Management
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