Customer Service Coordinator (WCS)
Location: Wheelchair Service Centre, Welwyn Garden City
Salary: £11.66 per hour (£24,252.80 pa)
Full time, 40 hours per week
Purpose of Job:
To help to create an efficient and effective, friendly and courteous day to day customer service/order processing department.
Main Duties and Responsibilities:
1. Communication - Responsible for answering daily calls and emails in a courteous/friendly manner. Responsible for communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome in all cases.
2. Scheduling/Entering/Monitoring of Orders - Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber. Responsible for making contact with service users and agreeing a convenient delivery/collection/service/test time. Responsible for scheduling, manifesting and closing the orders within set time frames.
3. Appointments - To assist with the arrangement of booking appointments with the clients / next of kin / carers, suppliers.
4. Queries/Enquires - Responsible for dealing with all queries from prescribers, service users, carers and service centre staff.
5. Administration - Responsible for the daily efficient running and accounting of...