The post holder may provide some or all of the following responsibilities:
1. Provide operational support to the Service Manager ensuring compliance of all medical administrative staff with RTT (Referral to Treatment) national and local guidelines.
2. Support and take necessary action to ensure patient pathways are progressed to achieve RTT and cancer performance targets, which will involve monitoring data quality.
3. Respond to PALS concerns and support the formal complaints process, ensuring timely responses to concerns raised.
4. Undertake demand and capacity reviews, overseeing the efficiency of rotas and scheduling, including theatres and outpatient activity.
5. Act as an ambassador for the Surgical Services Group, exercising initiative in responding to requests for information or requiring action.
6. Support the implementation of any new processes put in place, assisting staff with any operational changes.
The post holder may be expected to work across both acute sites at times as the need arises, depending on the specialty area and its specific management structure.
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