12 MONTH FIXED TERM CONTRACT - 22.5 HOURS PER WEEK
You will be part of a team of Booking Administrators in theBerkshire Healthcare NHSTalking TherapiesAdministration Team. Previousknowledge and experience of working in a busy office and/or customer care environment is essential.
Youwillhaveexcellent telephone and communication skills to ensure communication with all stakeholders, referrers,callersand clients is of the highest standard.
The role willbe based both at home and in the office at London House in Bracknell.Travellingto other sitesmay berequired.
We’reopen 8am to 8pm, Monday to Friday, and our team’s working hours are split across three shift patterns: 8am – 4pm, 10am – 6pm and 12pm – 8pm
• The focus of this role is to be the first point of contact for all clients of Talking Therapies, providing an excellent customer service to all. This will entail dealing withday to dayqueries and resolving team and client queries as and when they arise.
• To support clinicians so that an efficient and robust administrativeservice is provided to the Talking Therapies clinical team. This will include liaising with the clinical team as and whenrequiredand ensuring thatall arequeries and tasks are resolvedin a timely manner.
• To ensureaccurateandtimelydata inputting of client information so that data standardsare met.
• To work efficiently as part of a team and independently so that all admin targets are followed and met.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites
If you share our values and would like to come and work for us, please submit your application as soon as possible as we'll occasionally close roles early that have a high number of applications.
The “must haves” for this role:
• Previousknowledge and experience of working in and supervising staff in a busy office and/or customer care environment is essential.
• Strong organisational and planning skills with the ability to reprioritise own work and that of others to ensure tasks are delivered on time
• Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfil the requirements of the position
• Ability to work effectively in a team,demonstratesaccountability of own work and working on own initiative. Able to work unsupervised and manage own workload.
• Ability to be caring and to be able to handle sensitive information and speak to people potentially in distress.
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
This advert closes on Sunday 2 Feb 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .