Senior Recruitment Specialist at Xpertise Recruitment Ltd
* IT Operations Engineer
* Nottingham (2 days per week in the office)
About the role:
Platform Ownership – Backup & Restore:
Perform the role of Platform owner for one or more platforms as defined by the organization. For this particular role this is a specialism in Backup & Restore.
Act as Service Owner / primary point of contact for the Restore Service:
* Assume the lead on Data Continuity and Data Retention work
* Work with stakeholders to define and document the service, ensuring it is fit-for-purpose and aligned with DTS strategies and roadmaps
* Ensure the service is delivered to agreed SLAs/KPIs
Platform Support – Backup & Restore:
Plan and implement service change, maintenance, upgrades and replacements as required to meet business requirements, ensuring that changes are properly assessed technically and implemented in accordance with Change Management procedure:
* Provide support (install, configure, administer, maintain, backup, repair and service improvements) for a range of IT Infrastructure related technologies, platforms, products and services (for this role – Backup & Restore)
* Liaise with the users, IT Service Desk, Service Management, Digital Services and external suppliers regarding issues identified or incidents raised
* Take a lead role in major incident and problem resolution when required
* Assist in the budgeting process to identify necessary spend for hardware, software, licences and maintenance as required
Business Continuity & Performance Monitoring:
* Agree an appropriate Backup regime and provide first line, second line and expert support of the Backup & Restoration of business central systems and departmental servers/data (where applicable) to ensure business continuity in the event of systems failure, aligned with business Data Retention Policies
Undertake regular and robust performance monitoring:
* Monitor Performance and usage of services
* Report as required on success/failure of backups & restores
* Investigate failed backups and rescheduling as appropriate
* Schedule ad-hoc backups as required
* Plan and implement test restores
* Systems maintenance / Patching
* Proactively identify, triage and escalate issues, or potential issues, impacting services
Skills:
* Good broad understanding of a number of platforms/products/technologies, including:
* Backup & Restore technologies
* SQL Database Administration
* Installations, configuration, maintenance of virtual and physical tape libraries, storage devices and servers
* Using Windows Client O/S
* Excellent analytical/problem solving skills
* Good all round knowledge of infrastructure technologies
* Ability to work in a team, to deadlines and under pressure and also to work effectively with minimal support, e.g., outside working hours
* Ability to communicate effectively within a large organisation and to build a network of contacts
* Awareness of current IT legislation
* Proven ability to prioritise and schedule workloads in the face of conflicting demands
* The ability to rapidly assimilate and deploy detailed technical knowledge in specialist areas
* Willingness to take responsibility for Platform and Services in a global context
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Media
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