IT Helpdesk Graduate We are looking for a n IT Helpdesk Graduate to work within the dedicated IT team in Northwich, Cheshire and this role will report to Deputy Infrastructure and Helpdesk Manager. The key purpose of the role is to provide Helpdesk/1st Line support to 100 business staff mainly across 2 sites acting as the initial point of call for IT Infrastructure, desktops and applications both 3rd party and internally-developed. Respond to day to day general support requests by phone, email to our Helpdesk system and in person. These tasks include access to systems, password resets, printer issues, and business as usual tasks and issues and MS Office issues including Excel. Some work on specific projects may also be required as projects require. The role will also require working on a shift rota basis to cover certain business as usual activities which are undertaken by the IT team covering the hours 8:30 – 19:00, also once trained, covering IT end of day duties and on call on a team rota basis. About the role This role will be responsible for the 1st line helpdesk support, resolution of issues where possible and progression of tickets to appropriate team members as required. General PC knowledge providing technical support for internal business users (Windows 10/11/2022 server, Microsoft Office). Provide desktop hardware support and resolution. Provision of equipment for new staff. Ability to troubleshoot and provide resolution of incidents. Answering and logging of calls to helpdesk system. Effectively monitor the status of incidents reported escalating to Infrastructure and Helpdesk Manager as necessary to ensure interruptions to service are resolved in a timely manner. Coordinate IT business information/activity including interpretation of technical documentation. Produce good quality documentation and written reports. Support members of staff with requests and provide solutions to general MS office issues. Skills/Experience Technical requirement: Bachelor's degree in Computer Science, Information Technology, or related field A level of experience in an IT desktop support role for Infrastructure and desktop systems. Approachable and comfortable dealing with people from all levels across the organization. Confident telephone manner and able to provide remote support. Friendly, flexible, can-do approach. Logical thinker with a strong ability to problem solve. The ability to work unsupervised, under own initiative prioritising work to strict deadlines. Attention to detail and a good team player. Able to act with skill, due care, diligence and integrity at all times. To be committed to the resolution of issues in demanding timescales sometimes requiring additional effort and hours. Windows permissions and access control. Why join IT? The IT Helpdesk and Infrastructure is an essential department to the Bank to provide the swift and efficient solutions for technical problems to the Bank’s staff and ensuring that the IT infrastructure is kept secure, online and available for the Bank’s applications to run, to allow the Bank to action and run so the Bank can thrive and grow. Why work with The Access Bank UK Ltd? At The Access Bank UK we are committed to helping our employees reach their full potential through providing continuous learning opportunities and the tools and training to help them grow. We encourage a sense of individual ownership whilst fostering team spirit and are firmly committed to the diversity of our workforce. We are proud to have achieved the Investors in People Platinum accreditation, which is recognised across the world as a mark of excellence. We are guided by our Core Values : Excellence Innovation Passion for Customers Professionalism Empowered Employees Leadership Benefits As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs. Eligible for a discretionary performance-related annual bonus We put 10% of salary into your pension, even if you don’t contribute yourself. 25 days’ holiday plus bank holidays, which increases to 27 days after 2yrs service, and 29 days after 5 years Company funded Employee Assistance Programme Benefits supporting you and your family, such as death-in-service benefit Share in Access Bank success by investing in our share plans after 5 years of service Salary: £25k As an equal opportunities employer, The Access Bank UK Ltd is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership