Service Advisor
Our client Essexs largest automotive group in Hawkwellare looking for an experienced Service Advisor to join their friendly team.
This is a fantastic opportunity for an enthusiastic and motivated individual, who has excellent communication skills to work in a demanding environment.
Ideal candidates for this position will have previous experience working within a similar role and proven customer service skills. Preferably candidates would have held a full clean UK manual driving licence for at least 1 year.
As a Service Advisor, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and guidance throughout the vehicle repair process.
1. First point of contact for customers with substantial influence on customer satisfaction
2. Responsible for the preparation and planning of vehicle bookings
3. Face to face, telephone and email enquiries/bookings from customers and passing on information correctly
4. Retail invoicing as required
5. Maintain the highest standards of customer contact and communications throughout their visit
6. Preparing job packs, checking for recalls and updating the system
7. Liaising with all internal departments; Service colleagues, Sales Executives, Technicians and Parts Adviso...