Due to expansion, we are looking for a motivated, enthusiastic and reliable individual to join our busy practice team.
The successful applicant must have a good working knowledge of MS applications. The role will require extensive use of the computerised patient administration system.
Hours of work are Monday to Friday 9.30am-2.30pm.
Previous experience in a similar NHS environment preferred but not essential.
Main duties of the job
* Registering new patients on the computerised clinical system.
* Following the practice recall procedures, invite patients for routine recalls.
* Scanning, copying and securely sending confidential patient information.
* Running reports on the computerised clinical system.
* Updating and creating clinical system templates.
* Read Coding.
* Dealing with new and temporary patient registrations.
* Updating patient demographic changes on system.
* Liaise with other support services when needed.
* Updating protocols.
About us
Whitley Bay Health Centre is positive about disability and is a disability user. We also wish to be known as an equal opportunities employer and welcome applications from all sectors of the community.
The value we place on our employees is reflected in our commitment to improving the working lives of our employees.
Job responsibilities
JOB PURPOSE
The post holder will provide administrative support within the computer services department of the surgery.
SCOPE AND RANGE
As part of a rota, provide administrative duties for the health centre up to 5 days a week between 08:30 and 18:00. Provide administration assistance as required. Ensure all clinical records (both electronic and paper) are up to date, in chronological and alphabetical order and available to primary healthcare professionals as and when required.
SYSTEMS AND EQUIPMENT
PC, Windows, NHS email, Systmone clinical system, Telephone, Photocopier, Scanner.
DECISIONS AND JUDGEMENTS
Prioritising workload according to priority. Confidentiality of patient information is of high importance. Dealing with enquiries from the public for other departments. Supporting doctors and nurses in administration.
COMMUNICATIONS AND RELATIONSHIPS
Contacting hospitals and other third party providers. Contacting patients at the request of primary healthcare professionals. Sending messages using different communications. Inviting patients for routine review.
KNOWLEDGE, TRAINING AND EXPERIENCE TO DO THE JOB
* Keyboard skills.
* Communication skills.
* Telephone skills.
* Computer systems.
Person Specification
Qualifications
* Good standard of general education.
* Confident and competent in using computerised systems and applications.
* Experience of using a clinical application such as Systmone or Emis.
* Previous NHS experience.
Personal Skills
* Must be a team player.
Experience
* Experience of handling confidential and sensitive information.
* Able to use MS Word and Excel, mail merge documents, and create and amend templates.
* Demonstrate initiative.
* Ability to relate to people from all backgrounds (both professionals and members of the public).
* Ability to work under pressure and remain calm.
* Ability to work flexibly within the remit of the post.
* Approachable but able to maintain a professional image.
* Experience of working in a GP practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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