Job Description
Job Description:
Platform Development & Configuration:
* Design, develop, and implement innovative solutions across ServiceNow, observability, alerting, and AWS-related tooling, including custom applications, integrations, AI & flows.
* Develop applications and integrations across platforms such as ITSM, ITOM, PA, CSM, SPM, CSDM, CMDB, Employee Centre, Integration Hub, and observability tools (e.g., Datadog, Splunk, AWS CloudWatch, Prometheus, etc.).
* Ensure seamless interoperability between service operations tooling and cloud-native environments.
Technical Leadership & Collaboration:
* Serve as a technical lead, providing guidance & best practices across service operations platforms.
* Collaborate with internal and external stakeholders to gather & analyse requirements, translating & documenting these into effective solutions.
* Support internal Mastek growth and innovation workstreams as well as leading them. Foster collaboration between ServiceNow and broader service operations tooling, ensuring
* integration and automation opportunities are maximised.
Requirements
Must Have Skills
* Able to commute to the central Leeds office.
* Minimum of 5 years of experience as a ServiceNow Developer or in a similar role involving service operations tooling.
* Extensive experience & understanding of ServiceNow development, including scripting (JavaScript, Glide).
* Strong understanding of ServiceNow modules & processes underpinning; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations).
* Familiarity with AWS services related to service operations, such as AWS Lambda, CloudFormation, and Step Functions.
* Experience with DevOps practices, CI/CD pipelines, and infrastructure-as-code.
* Strong problem-solving skills with a focus on continuous improvement and automation.
* Good understanding of ServiceNow out of the box architecture.
* Good understanding of other platforms such as; GitHub, Jira, Confluence
* Proven experience in developing & implementing innovative solutions on (but not limited to), the ServiceNow platform, driving thought leadership.
* Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments.
Requirements
IBP Supply Planning Product Interchangeability Inventory Optimization Customer Management: Specialized knowledge of customers' business domain and technology suite. Use latest technology, communicate effectively, demonstrate leadership, present technical offerings, and proactively suggest solutions. Projects Documentation In-depth understanding documentation involved in Project like BBP & Solution Design, FS etc. Able to build into require project documentation and can do a Peer review for team members project/module documents. Domain And Industry Knowledge Specialized knowledge of customers' business processes and relevant technology platform or product. Apply industry standards/ practices and create complex business models in line with customer requirements independently. Analyze current-state and define to-be processes in collaboration with SME and present recommendations with tangible benefits. Drive process improvement initiatives, ROI analysis through innovation. Functional Design Specialized knowledge of solution design, scope analysis, and building blocks for business cases. Identifying key business drivers and translating them into solution components Creating diagrams from use cases and updating design specifications Understanding functional specifications and designing flexible solutions Collaborating with stakeholders to explain the solution approach Offering solution options based on research and coordinating process playbacks and reviews for business solutions. Requirement Gathering And Analysis Specialized knowledge of requirement management processes and requirement analysis processes, tools & methodologies. Extract requirements for complex scenarios and prototype independently. Identify modules impacted, features/functionalities impacted and arrive at high level estimates. Develop traceability matrix and identify transition requirements. Test Management Able to create iteration, system integration test plan and develop integration test cases as required and verify system build, test environment and iteration test plan. Create business scenario test cases and automation test scripts based on understanding of functionality requirements. Conduct regression tests as required and impact analysis when a defect fix is made.