Division: Events
Job type: Event Coordinator
Location: London, UK
The What
The Events team aims to deliver innovative, creative and high-quality services to all stakeholders.
The Event Coordinator provides a complete and comprehensive service, managing TAG’s smaller Events with support from senior colleagues, from enquiry and proposal through to booking and completion with a proactive and consultative approach. Working as part of a team to assist on mid-size and larger projects is also a key part of this role. This role has responsibility for supporting an end-to-end service for a client-base consisting of domestic, regional and international clients.
Event Management and Procedures
* Follow all Event procedures to manage a variety of small Events autonomously and simultaneously with a personalised and individual approach to each client.
* Provide administration support to the team for all aspects of Event management and work as part of a team to deliver larger events, taking responsibility to manage specific elements as required.
* Coordinate the onsite delivery of a wide range of Events dealing with late changes and challenges in a calm, considered and professional manner.
* Maintain up-to-date action lists using reminders and other tools to ensure deadlines are met.
* View Events from the client’s perspective, be ‘ahead of the game’ to proactively analyse information to anticipate client requirements.
* Identify potential issues and offer redress or new or improved ideas.
Client Relationships and Business Development
* Develop and sustain strong client relationships by proactively offering and delivering consistently high service levels.
* Research, write and design quality, creative proposals to meet client requirements and win business.
* Present Event proposals confidently and enthusiastically to build and gain client trust.
* Help generate repeat business from the existing client-base and actively seek opportunities for gaining new business through networking and client recommendations.
* Alert the Director of Events to any potential cross-divisional leads and referrals for other TAG divisions across all territories.
* Update and maintain Salesforce CRM system with accurate and relevant information and accurately track client interactions for actioning accordingly.
Commercial Decision Making
* Make good commercial decisions in all aspects of responsibility.
* Balance time and work required in relation to profitability of an event.
* Reflect and learn from each Event, taking advice or feedback from others and share ideas.
Supplier Management and Relationships
* Develop strong supplier relationships to ensure TAG receives the best possible service and event support.
* Negotiate the best rates from suppliers and actively seek to maximise savings, reduce client expenditure and increase company profitability.
* Effectively manage any suppliers and supplier partners involved with an event, ensuring close supervision, consistency, excellent communication and attention to detail within the project, and to ensure client requirements are being met.
Travel Management and Delegate Registration
* Coordinate the components of flight management, delegate registration platforms, email filing and action lists within a client inbox.
* Use delegate registration packages to help build websites, design and send emails, and pull and edit reports.
Financial Management
* Coordinate all associated costs for an event and where responsible for elements of larger Events, including supplier costs, commissions, margins and foreign exchange.
* Maintain client and TAG budgets in GBP and other currencies.
* Ensure value for money for the client and from suppliers.
* Keep accurate financial records and complete TAG Desktop tasks to create/update files, raise commission invoices and answer queries from the Finance team.
* Coordinate full post-event financial management including all related invoicing, correspondence and reconciliation.
Teamwork and Support
* Work independently on small events and seek support as and when needed.
* Volunteer to take on new projects and responsibilities and offer support to other team members working on larger events.
* Participate in departmental brainstorming and marketing activities.
* Collaborate with all divisions and TAG colleagues to facilitate a teamwork mentality across the business.
* Engage with employee initiatives and Events teams and other staff in UK regions and global territories.
Personal Development
* Attend agreed and relevant trade shows, familiarisations, supplier presentations and networking receptions.
* Be proactive in developing or expanding comprehensive industry knowledge and event management skills.
* Develop strong global awareness of locations, venues and vendors.
Other / General
* Uphold TAG’s reputation for high service levels and always represent TAG with professionalism.
* Bring any issues to the immediate attention of relevant TAG Event team management, and escalate anything of significant concern directly to the Director of Events.
* Perform other duties as may be assigned from time to time.
The How
To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.
We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As an Event Coordinator, there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.
* Education to Degree level or higher, or in lieu of education the equivalent combination of education and directly related experience.
* Event experience essential.
* Experience at an agency is beneficial.
* Consultative approach with the ability to collaborate and build strong rapport with colleagues, clients and suppliers.
* Self-motivated and proactive with personal development to expand and maintain Event management expertise.
* Ability to analyse, problem solve, seek solutions and suggest improved practices.
The Where and When
This is a full-time role (35 hours per week) based in our London office. Since March 2020, we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team.
You will report into the Global Event Director, who is based in London. There are other regional teams based in the US and APAC that you may work closely with, too.
The Important Bit
About
As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. So, here’s our promise to you:
* Competitive salary DOE.
* Private Medical and Dental Insurance.
* Wellness/EAP programme.
* Employee discounts.
* Enhanced employer pension contributions.
* Service-based holiday entitlement.
We are also committed to offering an equal opportunity for all employees and applicants.
How to Apply
We want to know a bit about you. Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV/resume to UK-Recruitment@TAG-Group.com.
And before you press send, please make sure you’re eligible to work in the UK! #J-18808-Ljbffr