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We have partnered with a well-established payment solutions company with 30 years of industry experience, currently seeking a Customer Service Advisor to join their welcoming team. The ideal candidate will have exceptional customer service skills, be confident and outgoing, with excellent communication abilities. This is an excellent opportunity to join a rapidly growing business with lots of room for progression!
You will be the frontline of client communication, providing the best advice and promoting the benefits of the client's range of products in line with agreed parameters. You will probe to understand potential client requirements, handle objections skillfully, and facilitate worker onboarding.
Your ultimate objective is to onboard new clients from a mixture of inbound enquiries and agency referrals to maximize revenue contribution by providing unrivaled levels of customer service.
Customer Service Advisor Responsibilities
1. Promoting the benefits of the client's product range to prospective leads
2. Meeting minimum KPIs in terms of conversion rates, activity, and completed registrations
3. Ensuring information is provided in a compliant manner by following company policy and adhering to industry and statutory legislations
4. Liaising with colleagues, management, internal departments, external employment agencies, and/or hirers on the client's behalf to resolve queries
5. Objection handling - responding promptly to customer enquiries, handling, and resolving customer complaints at the enquiry stage
6. Obtaining and evaluating all relevant information to handle product and service enquiries
7. Going the extra mile by providing excellent service on the products offered
8. Handling enquiries via incoming calls, updating client accounts, and dealing with correspondence
What do you need?
* At least 2 years of experience in customer service or onboarding roles
* Comfortable working in a fast-paced environment
* Great enthusiasm and attitude for the role
* A high level of resilience
* Strong written and verbal communication skills and emotional intelligence
* Proficiency in Microsoft Office
If you have at least 2 years of relevant customer service experience, please apply now!
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