Job Description
Your New Job Title: Office Customer Services Advisor
Company: Fexco Property Services
Location: Salisbury
Hours: 08.45 17.15 (Monday - Friday)
We are recruiting for a permanent Customer Services Advisor to join our busy client accounts departments based in our Head office in Salisbury. You will be playing a major role in the team dealing with all aspects of Client Accounts Administration but within the Central Services team.
Some Responsibilities and Goals youll own:
* Working with the whole portfolio of the group to ensure customer queries are dealt with to the company deadlines as part of a team to the highest standard.
* Responding to Client queries via phone calls in relation to Client Accounts matters and assisting with queries and complaints.
* Responding to Client queries via emails in relation to Client Accounts matters and assisting with queries and complaints.
* Responding to Client queries via letters in relation to Client Accounts matters and assisting with queries and complaints.
* Escalating customer calls and e-mails as appropriate PMs and Customer Service Team as appropriate.
* Liaising with the Property Managers with regards to account queries from clients.
* Completing full and comprehensive log calls and notes on QUBE .
* Negotiating payment plans for property owners and bi-monthly payment reconciliations to ensure payments are made.
* Housing keeping of the accounts on QUBE.
* Any other ad hoc duties, including helping the Client Account Manager with administration tasks when required.
Must Have Skills:
* A desire to help customers and deliver a very high standard of Customer Assistance.
* Good level of proficiency with Microsoft Word and Microsoft Excel.
* Excellent communication skills, both verbal and written.
* A confident and assured telephone manner.
* Multi-mailbox management.
* Exceptional organisational skills and ability to work to deadlines.
* An effective and enthusiastic team player.
* Self-Motivated and target driven.
* Strong attention to detail and high level of accuracy.
* Ability to work on your own initiative.
* Capable of working under pressure during busy periods.
* Experience of high-volume of daily calls and e-mails.
* Reliable with excellent timekeeping
* Previous Customer facing role/s
Bonus Skills:
* Relevant service charge experience.
* Experience of using QUBE system.
Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.
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