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Technical Support Engineer, Bridgend County Borough
Client:
IntaPeople
Location:
Bridgend County Borough, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
d0b74f02680e
Job Views:
6
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Join a team shaping the future of technology, within a forward-thinking company dedicated to championing emerging technologies.
You’ll thrive and grow within your role as either a 2nd or 3rd line technical support engineer (our client is hiring for multiple positions at both levels) - resolving escalated queries efficiently, maintaining top-tier customer service, managing customer documentation meticulously, and adhering to service management principles.
Technologies you’ll work with include: HPE server/SAN infrastructures, Hyper-V and VMware, Windows Server/Desktop OS and Microsoft products, Sophos and networking products, Managed backup solutions, Hosted VOIP solutions, and LAN/WAN technologies.
Experiences we are most interested in:
1. Strong experience of 2nd/3rd tier IT helpdesk experience, experience within MSPs
2. Recognised Industry certifications are desirable (CompTIA A+, MS certifications, Network+, CCNA)
3. Experience with: Active Directory, Group Policy, Windows OS, DNS, DHCP
4. Proven ability to handle major incidents and lead root cause investigations
5. Exceptional communication skills and a driven personality
6. Driving license
This is a full-time role with a hybrid working arrangement (2-3 days a week in Cardiff), and this role does not offer sponsorship.
Please ‘Apply Now’ to be considered or contact Rachael for a confidential chat:
#J-18808-Ljbffr