Motor Claims Handler - Vehicle Repair
Location: Leicester - Hybrid working
Employment Type: Full-time, Monday - Friday 09:00 - 17:30
Salary: £23,500
At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve.
Your Role
You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role will involve communicating with our customers through both verbal and written means, and discussing their options when their vehicle has been deemed repairable.
Our main objective is to get our customer back on the road as quickly as possible.
As a motor claims handler, you will prioritise giving our customer a smooth journey throughout the repair process. This role will involve both inbound and outbound calling to the customer to ensure they have been fully updated on the claims progress.
It is crucial to speak confidently and provide accurate information right from the beginning to avoid any confusion and ensure a seamless customer journey.
Job Details
* Manage a portfolio of policyholder's repair claims.
* Handle incoming calls from customers and external partners while also making outbound calls.
* Provide excellent customer service, empathy and understanding when our customers need us most, whilst ensuring clear expectations set and regular updates provided throughout the claims process.
* Validate claims and policies.
* Maintain accurate record keeping, reserves and a proactive diary system to ensure timely case reviews.
* Achieve departmental and business targets.
Skills We Would Love You To Have
* Outstanding customer service, with excellent verbal and written communication skills.
* Strong active listening skills.
* Strong negotiation skills.
* Proactive in your approach to work.
* Organisational skills with the ability to prioritise workload.
* Natural ability to lead conversations and handle objections.
* High attention to detail.
What We Offer
Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
Reward
* Salary: Attractive salary based on experience (pay reviews also completed each year).
* Flexible Working: We champion a flexible and hybrid working approach.
* Competitive Bonus Scheme: All colleagues are eligible for our annual 4Cs performance bonus.
* Physical Wellbeing: We fund our colleagues to claim against everyday health care.
* Financial Wellbeing: We provide 4x your salary with life assurance cover and income protection at no extra cost, pension contribution match up to 10%.
* Mental Wellbeing Programme: We have a range of support to help you keep yourself well.
* Additional Benefits: 25 days annual leave + bank holidays, access to private healthcare, dental plans, discounted health assessments, and more.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
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