To provide all round care and support to existing and newly recruited players and staff members.
About The Candidate
* Be the primary point of contact for all new professional player and first team staff arrivals.
* Design, develop and implement a player induction pack for newly recruited players.
* Assist with the player pre-signing process including transport to pre-signing medical appointments.
* Assist with relocation requirements for new players and staff including hotel bookings, travel arrangements, housing, and utility bills.
* Assist with the opening of bank accounts and applications for national insurance numbers.
* Support players and staff in sourcing vehicles, helping to organise meetings and collections and assist with arranging car insurance.
* Arrange English lessons for non-English-speaking players and look to develop a continuous learning programme to augment player understanding of the language.
* Develop a network of contacts such as estate agents, car suppliers, food providers, and travel companies to help ensure the smooth transition into local life for the family of players and staff.
* Maintain an up-to-date player database, including the storage of relevant information needed (e.g., tracking passport expiry dates, visa expiry dates, emergency contact details, etc.) to ensure smooth operation across all departments.
* On match-day assist with management off field commitments, player match appearances, ticketing, player family liaison and away management team liaison.
* Act as a point of contact for First Team Players with the ability to act promptly in the event of any emergencies.
Other Responsibilities
* Assist the 1st team administrator with all administration for the Vale Training Ground, Football Management, and support staff.
* Assist the 1st team administrator with the distribution of football department match tickets for all Home and Away fixtures.
* Assist the 1st team administrator with all player appearance requests, ensuring the appropriate players are assigned to each request and are fully briefed.
* Work with the security team to attend to all visitors and contractors visiting the site, ensuring the contractor control logbook is completed.
* Co-ordinate player merchandise signing sessions as required.
* Deal with telephone enquiries to the training ground as and when appropriate.
* Maintaining an appropriate and confidential filing system.
* Work with the Academy to assist in the transition for Academy players into the first team environment.
* Undertake other reasonable duties as requested by the First Team Manager, Football Support Executive and Club Secretary.
Health and Safety
* To take responsibility for your own health, safety, and welfare, ensuring compliance with Cardiff City Football Club’s Health and Safety Policy, procedures, and safe systems of work.
Data Protection
* To take responsibility for the protection of personal data and confidential information, ensuring compliance with General Data Protection Regulations and Cardiff City Football Clubs Data Protection Policy.
Training & Development
* To undertake all reasonable training, learning and development activity designed to support you in your role.
Diversity and Equality
* To be responsible for your own behaviour and act in a manner that avoids and discourages any form of discrimination or harassment; to comply with Cardiff City Football Club’s Equal Opportunities Policy.
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