Quality Assurance Manager
The role can be based anywhere in the UK; we are flexible on location, and there will be an element of hybrid working.
The Role: The Quality Assurance Manager will develop, manage, deliver, monitor, and report on Quality Assurance throughout the Speciality Division, ensuring that processes are current, accurate, and in accordance with FCA Regulations and the Speciality Division procedural standards.
This role sits within the 1st Line of Defence and will help drive improved customer outcomes.
Responsibilities:
* Undertake quality monitoring reviews throughout the Speciality division, reporting findings to all stakeholders.
* Identify themes/learning outcomes from quality monitoring reviews and assist business areas by providing root cause analysis and training to staff.
* Identify solutions as part of the review process and deliver findings to business areas in person each quarter.
* Work with the wider Operations team to review internal processes and procedures to ensure compliance with FCA regulations and company procedural standards.
* Ensure that any Compliance audit findings are implemented by business areas and central monitoring systems updated.
* Provide monitoring, review, oversight, and reporting of the business’ adherence to customer and regulatory requirements.
* Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements.
* Participate in project activity, such as training and process drafting, where required within the wider operations team.
* MI reporting to the wider operations team and business areas.
Essential Experience & Attributes:
* Professional insurance qualifications not required but desirable.
* Understanding of the insurance placement process.
* Considerable experience gained directly within the insurance broking industry or lesser experience supported by professional insurance qualifications.
* Well-developed report writing, verbal and written communication, and presentation skills.
* Familiarity and competency using MS Office (Word, Excel, Outlook).
* Strong organisational and time management skills.
* Good written and verbal communication.
* Ability to influence.
* Strong stakeholder management.
* Attention to detail.
* Flexible, enthusiastic, self-motivated, resilient, diplomatic/tactful, team player.
Desirable Experience & Attributes:
* A good academic record.
* A job-related qualification.
* Experience of Account Executive-led business, volume telesales environment, or previous experience of undertaking a similar assurance monitoring/assurance role.
* Strong technical, practical, and working knowledge of FCA GI regulation, ideally with London Market and MGA experience.
* Knowledge of other relevant regulation/legislation such as GDPR and IDD is required, and a basic understanding of risk management principles would be beneficial.
* The ideal person for this role combines strong technical subject matter expertise, communication, analysis, and stakeholder management skills.
* Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations, working autonomously and as a member of the team.
Further information: As well as a competitive salary, we offer the following benefits:
* Competitive holiday allowance with the annual option to buy additional days.
* Death in Service benefit of x4 salary.
* Company pension scheme.
* Enhanced maternity and paternity leave packages.
* A flexible benefits package which allows you to add additional benefits to your overall package.
* Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel, and many more.
* Referral schemes.
* Discounted rates on PIB products.
* We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking, and much more.
* We also offer a wide range of discounts including a kids pass – giving you discounts to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose.
* PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees and will support your career development.
* Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity.
* PIB Group is committed to improving their environmental impact in a responsible way.
We are proud of our success and growth and have been recognized for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organization, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
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