Drive Excellence at Northcote:
Hotel Duty Manager - Rates & Front Office Focus
Be Part of Our Exciting Growth Journey in the Ribble
Valley
Northcote, a distinguished country house hotel in the
picturesque Ribble Valley, is entering an exciting new phase following its
recent acquisition by The Ellis family. Renowned for its exceptional
hospitality, Michelin-starred dining, and unique offerings, we are embarking on
ambitious expansion plans, including a brand-new restaurant and further
development of our hotel facilities.
We are seeking a proactive and detail-oriented Hotel Duty
Manager to play a crucial operational role within our team. This position
will be pivotal in ensuring the smooth day-to-day running of the hotel, with a
specific focus on managing room rates and overseeing the efficient operation
of our Front Office function. This is a fantastic opportunity to join
Northcote at a dynamic time and contribute to our future success.
As Hotel Duty Manager, your key responsibilities will
include:
* Operational
Support: Providing hands-on operational support across all hotel
departments, ensuring seamless service delivery and guest satisfaction.
* Rates
Management: Implementing and managing the hotel's room rate strategy
to maximize revenue and occupancy, including monitoring market trends,
competitor analysis, and adjusting pricing as needed.
* Front
Office Oversight: Leading and supporting the Front Office team,
ensuring efficient check-in/check-out processes, handling guest enquiries
and requests promptly and professionally, and maintaining accurate guest
records.
* Guest
Relations: Acting as a point of contact for guest inquiries and
concerns, ensuring all issues are resolved effectively and with the utmost
care.
* Team
Support: Assisting in the training and development of Front Office
staff, fostering a positive and collaborative team environment.
* Shift
Management: Taking responsibility for the smooth running of the hotel
during your shifts, ensuring all departments are operating effectively and
adhering to standards.
* Communication:
Maintaining clear and effective communication between all hotel
departments.
* Problem
Solving: Proactively identifying and resolving operational challenges
to ensure a seamless guest experience.
* Health
& Safety: Ensuring compliance with all health, safety, and
security procedures.
What we are looking for:
* Proven
experience in a supervisory or duty management role within a quality
hotel environment.
* A
strong understanding of hotel revenue management principles and rate
management strategies.
* Excellent
knowledge of Front Office operations and best practices.
* Exceptional
customer service and guest relations skills.
* Strong
organizational, problem-solving, and decision-making abilities.
* Excellent
communication and interpersonal skills.
* The
ability to work effectively under pressure and as part of a team.
* A
proactive and hands-on approach to operational duties.
* Experience
with hotel property management systems (PMS).
What we offer:
* A
competitive salary and benefits package.
* The
opportunity to be part of an exciting expansion project under new
ownership.
* A
supportive and collaborative working environment within a renowned hotel.
* Opportunities
for professional development and growth within the company.
Other Benefits:
Employee Benefits –
* Tronc
bonus - paid monthly
* Private
Healthcare
* Death
in Service
* Staff
meals on duty
* POB
Hotel discounts Nationwide
* Uniform
provided & laundered
* Free
Parking & complimentary EV charging points
* Local
discounts
* Staff
referral bonus scheme
* Excellent
training and development
* Competition
and further educational opportunities
If you are a highly organized and guest-focused
individual with a passion for hotel operations and a knack for maximizing
revenue, we encourage you to apply!