Salary: Upto £26,000 per annum + bonus + benefits
* Up to £26,000 + up to 10% bonus + benefits
* 35 hour working week with no evenings and weekends
* Work from home 80% of your week following successful completion of probation
About the role
As an Injury Claims Handler in our Bristol office, you’ll be part of a large team that manages third party personal injury claims from initial claim through to settlement.
We’re offering you a 35-hour week with shift patterns running from Monday to Friday between 8am and 6pm. As well as no weekend working, we offer homeworking options after probation that work for you.
At NFU Mutual, we put our customers at the heart of everything we do. We're proud to have built an enviable reputation for exceptional member loyalty, which is why 9 out of 10 customers renew with us each year. You’ll engage with our customers, NFU Mutual Agents and a variety of third parties to gather the necessary information that’ll help you make fair decisions on our customer’s claims. We always look for ways to settle our customers’ claims, this means less no and more yes, which makes working in our claims team altogether more satisfying and rewarding.
You’ll be joining a vibrant and successful team, with a supportive learning environment focus ed on your personal and career development.
About you
We are seeking dynamic and driven individuals, ideally w ith claims handling experience in either Motor or Casualty claims to join our Personal Injury Department in Bristol. You will work as part of teams responsible for managing and processing third party injury claims from when the claim is intimated to settlement.
You’ll have excellent communication skills and have a proven ability and confidence to negotiate and challenge third party claims where necessary to deliver excellent outcomes for our customers. You will be p roficient in using systems and software applications with appropriate training provided.
Previous third part y claims experience is desirable, but we are open to speaking to candidates from different areas of insurance.
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
* Salary of upto £26,000 per annum
* Annual bonus (up to 10% of salary)
* Contributory pension scheme, up to 20%, including your 8% contribution
* 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
* A Family Friendly policy that helps you balance your work and family responsibilities
* Access to savings at High Street brands, travel and supermarkets
* £20 contribution to a monthly gym membership – subject to T&Cs
* Health and wellbeing plan- cashback for dentist, opticians, physio and more
* Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
* Employee Volunteering - volunteerin the community for one day each year
* Unlimited access to Refer a Friend £500 bonus scheme
* Life Assurance coverof 4 x salary
* Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’reone of the UK’s leading general insurance and financial services companies. For over 110 yearswe’veput our customers at the heart of everything we do.Ourpeopleare just as important to us.Wepride ourselves on being “a great place to work” and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedInTop 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.
Weoffer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow,andrecogniseand reward their contribution.Our people are proud to work for a company that respects them andtheircommunities, and they trust us to be financially sustainable, so we are successful now and in the future.
3rd & 4th Floor
10 Temple Back
Bristol
BS1 6FL
We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.
Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.
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