Bridge and Monkseaton Medical Practice are looking for an experienced medical receptionist to join our friendly team working in a busy reception department. The candidate should possess excellent customer service skills to deliver high-quality patient care. You will be based at Monkseaton Medical Centre in Whitley Bay or Bridge Medical, based in Shiremoor.
We are looking for a team player who has excellent customer service skills and who will use these effectively to ensure our service users get the very best experience from Bridge and Monkseaton Medical Practice. You must possess IT skills as this role involves using computers. Our System of Choice is SystmOne. Training will be given to the successful candidate.
Main duties of the job
You will be expected to take an active role within reception (switchboard, desk, prescriptions, home visits, dealing with results, notifications, tasks, dealing with external health professionals and attached staff), setting up consulting rooms, re-stocking trolleys and sweeping rooms at the close of business, dealing with all manner of tasks regarding appointments, completing all staff mandatory training (attending staff meetings or e-learning toolkit), and being the first point of contact to deal with general enquiries from patients or the general public. You will also need to be aware of any lab results which are phoned to surgery and ensure that these are dealt with appropriately. You will be part of our Action Task Group and deal with any outstanding tasks, proactively recruit patients to appointments for LTC reviews and NHS Health checks where appropriate, and proactively read and review policies and protocols to ensure efficient running of reception. The above list of duties is not exhaustive and may be subject to change as deemed necessary.
You will be the first point of call for patients and other Health Professionals either via the telephone or face-to-face at our reception desk. You will also be asked to contact patients, so a pleasant phone manner is essential.
About us
Bridge and Monkseaton Medical Practice are a 2-site merged GP Practice with Partners, Salaried GPs, Paramedics, Physician Associates, Pharmacists, Nursing Team, Mental Health Team, Managers, Receptionists, and Administrators all working together to provide excellent patient care to the patients of Bridge Medical, based in Shiremoor and Monkseaton Medical Centre based in Whitley Bay.
We pride ourselves on being part of a team that is second to none. The working environment is busy, and our team strives to deliver excellent patient care. We have an outstanding support system within the team who often socialise outside of work, taking part in many different activities ranging from nights out for meals and drinks, bingo, cookery nights, walking groups, water sports, book clubs, and taking part in charity events. We have a strong work ethic and we understand the importance of a work/life balance.
Job responsibilities
You will be expected to take an active role within reception (switchboard, desk, trolleys and prescriptions, home visits, dealing with results, notifications, tasks, dealing with external health professionals and attached staff), setting up consulting rooms and sweeping rooms at the close of business, dealing with all manner of tasks regarding appointments, completing all staff mandatory training (attending staff meetings or e-learning toolkit), being the first point of contact to deal with general enquiries from patients or the general public, being aware of any lab results which are phoned to surgery and ensuring that these are dealt with by the on-call GP, being aware of the Action Task Group and dealing with any outstanding tasks, proactively recruiting patients to appointments for LTC reviews and NHS Health checks where appropriate, and proactively reading and reviewing policies and protocols to ensure efficient running of reception. The above list of duties is not exhaustive and may be subject to change as deemed necessary.
Person Specification
Qualifications
* GCSE grade A to C in English and Maths
Experience
* Experience of working in a GP Practice
* Knowledge of SystmOne computer system
Knowledge and Skills
* Ability to provide excellent patient care
* Good interpersonal and communication skills
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