Ref 67836
Job Overview
Mitie has a great opportunity for a Security Operations Manager to join the Total Security Management Team, managing a portfolio of Retail stores in the North area.
The Security Operations Manager is responsible for their identified area, ensuring it meets or exceeds the budget and service delivery requirements by ensuring all officers in the store portfolio fully understand and comply with all aspects of Mitie policies. You will use highly effective coaching and performance management skills to deliver an industry-leading retail security team for our client.
Main Duties
* Manage the performance of a designated region, building, leading, retaining, and supporting the development of a team of security officers.
* Maintain and review both Assignment Instructions and Risk Assessments.
* Advertise all vacancies with appropriate agencies and manage recruitment and succession planning to ensure coverage KPI is met.
* Provide adequate training, advice, and support to make the Officer team successful, including regular appraisals and feedback on progress and career development.
* Manage the Officer Development Lead(s) assigned to the region.
What we are looking for
* Excellent organisational and time management skills.
* Confident and professional working approach and appearance.
* Strong customer service and client-focused attitude.
* Exceptional verbal and written communication skills.
* Ability to work individually and as part of a team.
* Resilient and tenacious with a ‘can do' approach.
* Flexible and adaptable.
* Literate, numerate and IT skills to medium level user.
* Frontline Door Supervision or Security Guarding License essential; CCTV Licence would be beneficial.
* Expected to hold level 3 apprenticeship in management development and working towards level 5.
* A Full UK Driving licence is required.
Join our Mitie Team.
Together our diversity makes us stronger.
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