The Centre Manager is responsible for the leadership, operational performance, and commercial success of Prime Health Surrey. This individual will oversee day-to-day centre operations, drive business growth, ensure exceptional patient experience, and maintain compliance with Care Quality Commission (CQC) regulations. The role involves managing a multidisciplinary team, optimising service delivery, and enhancing the centre's reputation among patients, referrers, and healthcare professionals.
Main duties of the job
Key Responsibilities
Operational Leadership & Compliance
* Oversee the daily operations of the clinic, imaging services, rehabilitation facilities, and patient experience.
* Act as the Registered Manager with the CQC, ensuring full compliance with healthcare regulations and quality standards.
* Implement and uphold health and safety protocols, infection control measures, and governance policies.
* Ensure all staff training, competency, and compliance requirements are met.
Business & Commercial Growth
* Develop and execute a business strategy to drive patient acquisition, consultant engagement, and revenue growth.
* Identify marketing and referral opportunities to expand Prime Health Surrey's reach.
* Build and maintain relationships with referring consultants, GPs, and other healthcare professionals to drive patient referrals.
* Work closely with the Finance and Leadership teams to develop and manage the centre's budget.
Team Management & Development
* Lead and support direct reports, including Imaging Managers, Modality Leads, and Senior Radiographers.
* Ensure effective staffing levels, workforce planning, and recruitment to maintain high service standards.
* Foster a positive and proactive culture, championing excellent patient care and service delivery.
* Provide coaching and professional development opportunities for staff.
Customer Experience & Service Excellence
* Promote a patient-first approach, ensuring outstanding customer service at all touchpoints.
* Continuously seek feedback from patients, consultants, and staff to improve service delivery.
* Address and resolve patient concerns and operational issues proactively.
* Implement processes to achieve an Outstanding CQC rating and industry recognitions.
* Monitor centre financials, including revenue, costs, and operational efficiencies.
* Manage stock levels, supplier contracts, and cost control initiatives.
* Ensure the team understands financial, billing, and contractual processes to enhance efficiency.
Key Requirements
* Extensive leadership experience in a healthcare or private medical setting.
* Strong commercial acumen, with experience in driving revenue growth and business development.
* Knowledge of healthcare regulations, including CQC standards.
* Ability to manage a large multidisciplinary team, ensuring high performance and engagement.
* Experience in patient experience enhancement and customer service.
* IT proficiency, including Microsoft Office and healthcare management systems.
* Analytical skills to interpret data, identify trends, and drive performance improvements.
* Understanding of private healthcare service models and market dynamics.
Why Join Prime Health Surrey?
* Work in a premium healthcare environment with state-of-the-art facilities.
* Lead a high-performing team in a dynamic, patient-focused setting.
* Drive business growth and innovation in private healthcare services.
* Competitive salary and benefits package in line with experience and expertise.
* Opportunity to make a meaningful impact on patient care and healthcare service delivery.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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