Job Description
The Position
The Sr. Solutions Engineer (SE) – Proactive Compliance, works closely with the Pre-Sales teams to help drive sales and value to Theta Lake customers. This role is responsible for demonstrating our Proactive Compliance solutions, POC activities, as well as collaborating with Product Management and Engineering teams on various requirements that arise during the sales and customer lifecycle. The SE will also be the technical consultant for the customer and will coordinate the necessary tasks to deliver the Theta Lake Proactive Compliance solution during the sales process and ongoing growth motions.
In this role you will:
* Act as a technical expert in customer presentations
* Determine the technical and design requirements to meet client supervision and surveillance goals
* Build strong customer relationships, especially with key customer stakeholders and sponsors
* Act as a liaison between the organization’s sales/business development, and product and engineering groups
* Manage customer expectations and lead them to customer satisfaction
* Guide and measure success criteria and outcomes in the POC process
* Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements
* Communicate clearly and frequently to both internal and external stakeholders on progress, status, and work to resolve any potential blockers with key stakeholders
* Take initiative in identifying growth opportunities and optimization in customer environments and roadmaps
* Collaborate with our teams to achieve sustainable growth
* Assist with Implementation activities including initial configuration and validation testing
* Provide overflow to post-sales support resources periodically
The Company
Theta Lake is the only communication compliance vendor directly financially backed by the leaders in unified communications including funding by Zoom, Salesforce, RingCentral, and Cisco as well as Wells Fargo and tier 1 venture firms including Battery, Lightspeed, and Neotribe. Theta Lake is also the only vendor with a 4.9 out of 5 star and a 100% Would Recommend ratings for enterprise information archiving from customers via Gartner Peer Insights as well as the only vendor with patents for unified communication compliance and security. Theta Lake works with security focused and regulated organizations to solve their communication capture, archiving, proactive compliance risk detection, and surveillance needs.
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Location and How to Apply
* Remote – UK; London
* We cannot sponsor visas at this time. To apply, please contact us at
We have these characteristics and like to work with people who do too:
* Driven and Accountable. Willing to do the hard, foundational work of building strong customer relationships and providing exceptional customer service, ensuring the success of Theta Lake and its customers
* Professional Technical Account Manager experience supporting the customer lifecycle
* Creative Problem Solver. Quick to think out of the box and leverage our technology to build solutions for the customer
* Eager to learn and build relationships
We’re most excited if you also have some of these skills (or are ready to learn):
* Proven work experience as a Sr Solutions Engineer or Solutions Consultant
* Solid technical background with hands on experience in Surveillance, Supervision, and Archive technologies (Behavox, Shield, Digital Reasoning, Proofpoint, Smarsh, Global Relay, etc)
* Familiarity with cloud Infrastructure (AWS, Azure, Elastic)
* An ability to grasp customer needs and suggest timely solutions
* Experience managing multiple stakeholders and projects