IT Support Technician - 2nd Line Location: Ashton-Under-Lyne Salary: £27,000 Benefits Job Type: Full-Time | Permanent Are you a tech-savvy problem-solver with a passion for customer satisfaction? Ready to level up your IT support career in a dynamic and innovative business as a 2nd Line IT Support Technician Join our client, a well established digital leader with a strong presence in sectors like hospitality, retail, travel, leisure, and international events. As part of this growing team, you’ll work with cutting-edge technology, providing proactive, hands-on support for both client estates and internal infrastructure. Role Overview As a 2nd Line IT Support Technician, you will: ✅ Troubleshoot and resolve escalated technical issues from 1st Line. ✅ Perform remote diagnostics, repairs, and proactive monitoring to ensure smooth system performance. ✅ Support infrastructure projects, including network upgrades and system checks. ✅ Manage AWS services (EC2, RDS), Active Directory/Azure AD, and G Suite administration. ✅ Conduct testing, patching, and imaging of devices. ✅ Provide outstanding end-user support for clients and internal teams. ✅ Assist with phone systems, RMM tools, and content management. If you enjoy variety in your day, have a natural flair for problem-solving, and thrive in a fast-paced tech environment, this role will keep you engaged and excited What We’re Looking For To hit the ground running, you’ll need: ✔ Proven experience in helpdesk support, particularly 2nd line. ✔ Strong IT knowledge – including Windows diagnostics, AWS, and scripting (PowerShell/Bash). ✔ Exposure to tools like HaloPSA, Splashtop, Atera, or other RMM/service desk systems. ✔ Understanding of Active Directory, Azure AD, and G Suite administration. ✔ Basic SQL query skills and familiarity with Cyber Essentials. ✔ A full clean UK driving licence and the flexibility to travel when required. ✔ Excellent customer service and communication skills – you’re the calm in the storm when issues arise Bonus Points if you have: ITIL certification or framework knowledge. Experience with Broadsign CMS. Why join the company? Work for an established and growing industry leader driving innovation in digital solutions. Join a company that values growth, teamwork, and technical excellence. Competitive salary, opportunities for professional development, and exposure to diverse, high-profile clients. A chance to work with cutting-edge technologies in a role where no two days are the same