Operations Manager
Location: across all services
Salary: £55-60k pa
Our values reflect us all and they are the beating heart of everything we aspire to be.
Our values:
* Change perceptions. See the world through the eyes of the people we support and mold the world around them.
* Take a different outlook. Be confident to use our wealth of experience and knowledge to look at unique situations differently.
* Be nice, kind, patient, resourceful, open-minded, resilient, and forgiving.
* Understand why situations occur. We take an evidence-based approach to why behaviour occurs and how to respond appropriately.
* Everyone's opinions matter. We value every individual as part of the team, and they are key to the success of the people we support and the organisation.
We operate seven apartment-based care homes located in Castleford, Garforth, Snaith, Bradford, Roundhay, Pudsey, and Rastrick. Each of our homes provides supportive accommodation for 6-9 individuals within their own homely flat-based settings. As we prepare to launch our brand new service in Rastrick, scheduled to open early 2025, we are seeking experienced, dedicated, and motivated individuals to join our team. The services are yet to be inspected by CQC, so we are looking for someone with a proven track record in operational management and achieving great outcomes (Good or better CQC ratings under your belt is a big plus!).
You will be supported every step of the way by a brilliant team.
Role Overview:
* Reporting to the Director of Operations, you will work alongside a group of managers ensuring consistent and reliable care across your allocated services.
* You will be accountable for the operational delivery of a number of services, coaching and providing regular feedback through good governance, audits, and data analysis.
* You will be familiar with budgeting, maintaining financial performance, and seeking opportunities for growth.
* You will be passionate about supporting adults with a variety of needs, such as learning disabilities, autism, and mental health.
Your Responsibilities:
Person-led Care:
* You will work alongside the people we support and our colleagues to build positive relationships that enable people to take positive risks or have their say about the support they receive as well as develop skills on a practical or personal level.
* You may deliver personal care to people where and if required in a person-centred way that is always respectful and dignified, role modeling best practice.
* As the Operations Manager, you will be responsible for delivering effective and efficient personalised services for people, ensuring systems, processes, and practices are in place and reported to keep people safeguarded from abuse.
* Work with external stakeholders and internal support functions to learn from the past and reflect on new ways of working to reduce future incidents and build positive relationships to achieve good outcomes for the people we support.
Great Planning & Leadership:
* Lead a culture that reflects our values and supports our colleagues and the people we support to further develop their skills while satisfying all legislative requirements and company standards.
* Ensure all risks to people supported are continually assessed, their safety monitored and managed, and they are supported to stay safe.
* Monitor people’s care and treatment and act proactively on outcomes through completing monthly Quality Assessment Audits.
* Manage the appropriate maintenance of records and personal information in line with GDPR and Information Governance standards.
* Ensure that all policies and procedures related to the running of all services under your responsibility are adhered to and that performance falling outside of expectations is managed with swift remedial action.
* Support the disciplinary and grievance process by leading on and assisting in investigations and chairing formal meetings as required.
Deliver Great Standards:
* Follow guidelines, strategies, and procedures as set out in our policies to allow people to receive consistent and reliable care.
* Ensure that all services across your area of responsibility are operating in alignment with company standards and legislative frameworks.
* Develop comprehensive and time-bound action plans to address areas of non-compliance.
* Manage recruitment requirements across all homes under your responsibility.
* Ensure colleagues adhere to the GCSS Codes of Practice and challenge appropriately where values or behaviours fall short of expectations.
Work as a Team:
* Participate in the senior on-call system to provide out-of-hours support and guidance to our colleagues.
* Participate in regular review meetings and senior management meetings.
* Work alongside our expert functions to deliver on key outcomes in relation to Finance, People, and Quality.
Professional Boundaries and Communication:
* Ensure communication is effective, respectful, professional, and clear.
* Conduct yourself in a professional manner and act as a brand ambassador.
* Create a culture across the services that respects the individual as an adult and equal citizen.
* Build strong relationships with external stakeholders to promote high-quality person-led care.
Sustainability:
* Ensure leadership, capacity, and capability to deliver high-quality sustainable care.
* Demonstrate a collaborative, proactive, inclusive, and timely approach to recruitment and selection.
* Manage allocated budgets to ensure proper use, accounting, and reporting of all finances within the services.
We are looking for:
* Minimum of 5 years of experience working in a related care setting, with preferably some experience in a leadership or management role.
* Genuine passion for making a difference in the lives of individuals with autism, learning disabilities, and complex needs.
* Proficiency in behavioural assessment and analysis techniques, with experience in developing and implementing Positive Behaviour Support plans.
* Strong leadership and coaching skills, with the ability to inspire and motivate a diverse team.
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