Job Description
Income Officer - Cardiff
Hays are proud to be working with a Housing Association within the South Wales area to bring you this temporary contract for an Income Officer. The salary for the role ranges from £27,334 - £30,296 (pro rata) depending on your experience. This role can operate on a hybrid basis with the ability to work from home three days a week after training has been completed. The Responsibilities
1. To collect low level rent arrears.
2. To make contact with tenants via the phone/email/text with the aim of getting a payment and/or making a repayment arrangement.
3. Dealing with potentially vulnerable people with multiple complex issues.
Essential Criteria.
4. Experience of dealing with the public.
5. Good numeracy skills.
6. Good communication skills, the ability to communicate with a wide range of people.
7. The ability to pick up quickly and use multiple IT systems.
8. Be resilient.
9. The ability to multitask.
10. Organised and enjoys process-driven work.
11. Team player.
Desirable
12. Debt recovery experience with individuals, not companies or businesses.
13. Experience of dealing with the public either for a local authority or housing association.
14. Experience of negotiating repayment arrangements taking into account individual circumstances – finances, vulnerabilities, debts etc.
15. Some knowledge or awareness of ...