Tour Consultant Basic salary of £24,500, OTE of £27,000 Working hours consist of 35 hours (either 8.00am - 4.00pm, 8:30am-4:30pm or 9am-5:00pm) Annual leave entitlement will be 25 days per annum Bank holidays Company pension contribution consistent with the Government auto-enrolment scheme rising to 5% after 2 years’ service Progression al & training opportunities On site parking My client, who are in the Travel Industry are looking to recruit a Tour Consultant to join their team. The main focus of this role is to work alongside your colleagues and our clients to deliver an exceptional customer journey by way of handling both verbal and written communication paths in organising all elements of a group tour. You will liaise with both suppliers and clients direct, to ensure the successful arrangement of the travel, accommodation and required visit elements of the tour. You will be responsible for fully representing the companies service ethic at all times and working within our expected framework of values and behaviours. Responsibilities include: Delivery of exceptional customer service and operational administration for a fluid number of tours throughout the year Tailor making itineraries reflecting the requirements of the group Generating accurate tour costings, liaising with suppliers / colleagues to negotiate and confirm travel, accommodation and visit requirements Ensuring all tours are completed within set budgets and client payments are received in the agreed time frames Development of “life-long” relationships with both client and supplier Regularly visiting assigned areas, taking part in inspection visits Researching subject and destinations in assigned areas to ensure up to date knowledge bank. Contribution to identifying improvements to work organisation and procedures etc. Skills required: Proven experience and full understanding of delivering exceptional customer service Ability to resolve problems, work under pressure and meet deadlines Ability to work under own initiative, and essentially as part of a wider team Ability to follow procedures and willingness to enhance them Strong time management skills and ability to prioritise workload and be highly organised Excellent verbal and written communication skills and accurate written and spoken English If you are interested in this position, please apply for immediate consideration