A new and exciting opportunity has arisen for an accomplished and highly motivated Reception Manager to join the team at Eltham Palace Surgery.
The successful candidate will be motivated, committed, and forward-thinking with experience working within a GP Practice.
Hours: 37.5 hours per week (Monday to Friday)
Main duties of the job
To be responsible for the efficient management and direction of the administration team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the practice.
To support the management team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and to carry out other duties as directed by the management team.
About us
Eltham Palace Surgery is a well-established GP practice situated within the Eltham Community Hospital, with a list size of 8,000 patients.
We have an experienced multi-disciplinary clinical team consisting of 2 GP Partners, salaried GPs, Practice Nurses, Clinical Pharmacists and a highly committed reception/admin team.
We adopt a team approach to patient care and endeavour to monitor the service provided to patients, to ensure that it meets current standards of excellence.
Clinical Software: EMIS Web / Docman10 / AccuRX
Job responsibilities
The following are the core responsibilities of the Administration/Office/Reception Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The Administration/Office/Reception Manager is responsible for:
1. Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities
2. Line managing all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
3. Completing staff appraisals as required
4. Identifying and delivering team training where required
5. Compiling administration staff rotas
6. Reviewing and updating all administrative and reception policies and procedures as required
7. Supporting the management team in the compilation of practice reports and the practice development plan
8. Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation
9. Acting as a focal point for the practice managing requests from external organisations such as the local police, solicitors, DVLA and other agencies
10. Coordinating the provision of temporary administrative and reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences
11. Coordinating the home visits.
12. Updating the appointment system to reflect leave and other approved absences
13. Providing initial guidance and advice to patients who wish to verbally complain
14. Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary
15. Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately
Person Specification
Experience
* Experience of working with the general public
* Experience of administrative duties
* Experience of working in a healthcare setting as a medical secretary
Skills
* Excellent communication skills (written and oral)
* Strong IT skills, including audio typing
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (planning and organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving and analytical skills
* Ability to follow policy and procedure
Qualifications
* GCSE or equivalent (required)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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