Job Posting End Date: October 27 Who are we? We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive. The role What will you be doing? 13 Service Transition Manager Hybrid –Basingstoke or Dorking 2 days a week What will you bring? We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind to individuals & families. In this role, you’ll use your strong technical background and in-depth knowledge of ITIL disciplines (qualified beyond Foundation level) to communicate complex technical information in a clear and credible manner. We are looking for someone with excellent problem-solving, collaboration, influencing, and conflict management skills to guide and support IT teams through key operational processes. Key Responsibilities: • Responsible for the service transition from projects into operation • Works with project and architecture teams to understand service impact of proposed solutions • Determines and defines support requirements associated with new and changes services • Captures and manages risks associated with the introduction of new services • Defines Service Acceptance Criteria and manages their completion • Defines entry and exit criteria for Early Life Support • Oversees the Early Life Support phase of projects to ensure full operational readiness • Creates documentation to track the transition of deliverables into operational support, to assist support teams in knowledge transfer, training and ongoing support • Works with stakeholders to highlight and address potential support gaps • Produce management information and reporting to show progress Please note internally this role is titled Service Introduction Manager In this role you can expect: • Generous Bonus • Private Medical Insurance • DC pension scheme • Life, medical and income Insurance • Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion • 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays) • Salary sacrifice electric car scheme with free on-site electric chargers. We are an inclusive, diverse employer, where you can grow your future career with us without barriers. We’ll support and challenge you to be your best with a wealth of learning and development opportunities. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please contact directly. LI-VI1 LI-Hybrid Why join us? At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless. If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careersunum.co.uk. Company: Unum UK