Salary - £36,585 - £41,834 (plus a £5000 Digital, Data and Technology (DDaT) pay supplement after a 3 month qualifying period)
Location - Dundee or Glasgow
Hours - 35 hours per week
Closing Date - Thursday 16th January 2025 at 23:55
Reference - 318
Employment Type - Permanent
Overview
The IT Service Coordinator plays a vital role in the transition and support of our IT services, and is an ideal role for developing an understanding of how the strategic and operational components of IT services interrelate.
You will work in a multidisciplinary Service Management environment, managing and reporting on all areas of technical service delivery, including updating and maintaining the systems, processes and documentation for practices such as asset and configuration management, environment management, service design, change control, incident, and problem management.
You will create and maintain relationships across a wide range of stakeholders alongside developing technical skills and understanding. You will support day-to-day activities and also help to identify and deliver on continuous improvement opportunities for our services.
The Chief Digital Office (CDO) division is responsible for delivering the infrastructure, capability and digital solutions that will support the Social Security Programme and ultimately the new Agency.
At this role level, you will:
• Ensure that all service and support functions remain responsive to customer needs
• Ensure that the service catalogue and wider IT service operations knowledge library are maintained
• Ensure that adequate reporting and service standards are met for your specific service
• Ensure that all technical change is communicated and managed, with appropriate governance
• Ensure that a programme of continual service improvement is put in place across the wider service delivery function
DDaT Pay Supplement
This post attracts a £5000 Digital, Data and Technology (DDaT) pay supplement after a 3 months DDaT competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review. This post is part of the Scottish Government DDaT profession. As a member of the profession you will join the professional development system, currently BCS Role Mode plus.
Main Duties
• Work with stakeholders to identify objectives and potential benefits
• Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions
• Investigate problems and opportunities in existing processes, and contribute to recommending solutions
• Demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library), or comparable ITSM Framework
• Identify important stakeholders and relationships, and work with teams to build these relationships
• Understand how to work with stakeholders and contribute to improving these relationships
• See the bigger picture by taking groups of services and investigating how to get the best of underlying services
• Produce relevant reports in a standard format and agreed timeframe
• Work with important stakeholders to discuss any changes in the reporting processes
• Add a commentary that provides an interpretation of the data set
• Work within a strategic context and communicate how activities meet strategic goals
• Contribute to the development of strategy and policies
• Understand the core technical concepts related to the role, and apply them with guidance
• Own an issue until a new owner has been found or the problem has been mitigated or resolved
Further Information
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.