The University of Manchester The University is a global institution known for innovation, world firsts, brilliant discoveries, and has 25 Nobel Prize winners amongst current and former staff and students. The computer revolution started here in 1948 when a machine known affectionately as ‘The Baby’, ran its first stored program. The celebrated wartime codebreaker Alan Turing worked on this computer during his time at Manchester. The University has committed to becoming one of the world’s leading research institutions through one of the largest investments in facilities ever seen at a UK university, with £750 million spent so far and another £1 billion to follow. Research IT (RIT) Researchers at the University carry out research in many areas, including advanced materials, biotechnology, climate, and energy sources. RIT is a fast-growing, diverse, friendly, can-do group within IT Services which closely supports the research community by delivering specialist IT capabilities which are critical to the success of the researchers. This role will be within the Research Infrastructure and Platforms Team which comprises 25 IT specialists developing and delivering a number of services to the University research community. These include: high-performance computing (HPC) and high-throughput computing (HTC); resilient and high-performance storage; edge computing; custom Web stacks; and highly-secure platforms for hosting sensitive data. This Role We are looking for someone to: provide practical support to users of our computational platforms (HPC/HTC) via a ticketing system and in-person/via video, with guidance from the rest of the team (65%); help the team deliver face-to-face training courses (15%); assist with the maintenance of our on-site computational platforms (HPC/HTC) (20%). Most of the role involves on the job learning, but there will be some opportunity to undertake self learning. Funding has been secured to ensure that where the appointed individual performs well there will be an opportunity to be considered for promotion to grade 6. For further details and to ask questions, you are strongly encouraged to contact pen.richardsonmanchester.ac.uk The successful candidate will: Have a good knowledge of Linux, with experience of using the command line and system administration tasks such as user management, file permissions and system troubleshooting. Know how to install applications in a Linux environment, with familiarity of doing so beyond package management systems an advantage Have at least 1 year of experience in an IT helpdesk role. Enjoy working with people, displaying empathy for them and helping them with things that they may be finding challenging. Possess an aptitude to solve problems and think on their feet, but also not be afraid to ask for help. Demonstrate an ability to prioritise tasks in a busy environment. Have good face-to-face and written communication skills with the ability to explain technical concepts to non-technical users. Possess an aptitude to solve problems and think on their feet, but also not be afraid to ask for help. Demonstrate an ability to prioritise tasks in a busy environment. Benefits Generous annual leave allowance, plus Christmas/New Year closure; Pension scheme membership; Hybrid working (the team is usually on campus 2 days a week) Well-being programme including fitness and sports facilities; Learning and development opportunities; Season ticket loans for public transport; Cycle to Work Scheme; Workplace nursery scheme; Staff recognition schemes; Staff discounts on a range of products and services including travel and high street savings. https://www.manchester.ac.uk/connect/jobs/benefits-working-here/ As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit. Our University is positive about flexible working you can find out more here Blended working arrangements may be considered Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies. Enquiries about the vacancy, shortlisting and interviews: Name: Penny Richardson Email: pen.richardsonmanchester.ac.uk General enquiries: Email: People.Recruitmentmanchester.ac.uk Technical support: Jobtrain: 0161 850 2004 https://jobseekersupport.jobtrain.co.uk/support/home This vacancy will close for applications at midnight on the closing date. Please see the link below for the Further Particulars document which contains the person specification criteria.