An excellent opportunity has arisen for a Workshop Manager to join our Volkswagen Dealership in Stratford-upon-Avon. The role involves managing a busy workshop that services Volkswagen Passenger Cars, Commercial Vehicles, and a large internal retail and fleet operation. Responsibilities include overseeing equipment calibrations, health and safety, technician reviews, workshop meetings, and preparing for the Annual Franchise Audit.
Key Responsibilities
1. Manage the workflow of all jobs to brand standards.
2. Lead and motivate a team of Technicians to ensure efficient workshop operations.
3. Provide focused management to deliver an excellent customer experience.
4. Ensure adherence to processes and conduct regular reviews with the Aftersales Manager.
5. Achieve KPI targets by managing workshop performance.
6. Plan and allocate workshop resources effectively.
7. Support the department team to complete work on time and to specification.
8. Assist with complex jobs, ensuring customer approval prior to work commencement.
9. Oversee the handover process for complex or contentious jobs to ensure customer buy-in.
Candidate Profile
The ideal candidate has experience within a dealership as a Trainee Workshop Controller, Workshop Foreman, or Workshop Controller, and is seeking further career progression. They should possess confidence, resilience, drive, and a professional attitude.
What We Offer
* 25 days holiday plus bank holidays
* Company Pension
* Wellness Programme
* Sick Pay, Group Life Insurance, Staff Discount on Car Servicing
* Benefits including retailer discounts, holidays, and loyalty incentives
* Staff referral scheme
* In-house, manufacturer, and professional qualifications
* Free and on-site parking
* Company Events
About Listers
Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK, representing prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We value our team and support employees' aspirations within the motor trade sector. Join us to build a rewarding career in the automotive industry or explore more opportunities through our Talent Bank.
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