Job Description
Due to continued success, we are now seeking a resilient Client Experience Liaison to join the team.
The Role Involves
1. Managing client feedback effectively to address concerns and improve service quality
2. Conducting courtesy calls to maintain positive relationships with clients and gather valuable feedback
3. Processing client survey forms to gather insights and identify areas for improvement
4. Assisting with disengagements in a professional and empathetic manner to ensure a smooth transition for clients
5. Collaborating with team members to deliver exceptional service and exceed customer expectations
This is a genuine opportunity to join a progressive company with long term prospects.
About The Accountancy Partnership
The Accountancy Partnership is a young, ambitious accounting and software firm with a difference. Our business model is to help small to medium sized businesses with their accounting and finances through the use of technology in a modern and simplified way. We offer a unique online service to clients who are based both in the UK and abroad.
Since inception we have grown at a rate of between 50% to 150% year on year, acted on behalf of over 13,000 clients, developed a portfolio of over 8 websites and have created one of the most user friendly cloud accounting software systems on the market; www.pandle.com.
Why you should work with us
We value our employees here at TAP, and offer plenty of perks to enhance your work-life balance:
1. Full training and support will be provided
2. The chance to join a progressive and expanding firm, with clear career development
3. A relaxed atmosphere and casual dress code, fostering a comfortable work environment
4. Bond with your colleagues during quarterly team building events
5. Unwind and stay active with access to our on-site gym and games room
6. Fuel your productivity with complimentary lunches and smoothies
Additional Benefits
1. An extra day added to your holiday allowance each year you work with us, completely uncapped
2. Free private mental health support
3. Take advantage of our cycle to work scheme for a healthier commute
4. An extra day off on your birthday (if it falls on a weekday)
5. Additional activities and events throughout the year
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