About us
Midland Eye Clinic is a small business in Solihull. We are professional, fast-paced and collaborative.
Duties:
1. Lead and coordinate front-line service to visitors and external stakeholders, providing in-depth advice and guidance on administrative procedure.
2. Resolve administrative problems by analysing information, identifying and communicating solutions.
3. Maintain rapport with customers, managers, and employees by arranging continuing contacts; researching and developing new services and methods; setting priorities; resolving problem situations.
4. Administer all appointments from registration to discharge, including updating cancellations and patients who do not attend, onto the patient administration system.
5. Manage all enquiries in a professional and courteous manner, in person, on the telephone or by email.
6. Fulfil all reasonable requests from patients to ensure their satisfaction and safety.
7. Welcome patients as they arrive and escort them through Midland Eye, maintaining compliance with patient pathways.
8. Liaise with clinical staff, consultants, administrative staff, optometrists, and GPs internally and externally as necessary.
9. Prepare patient notes for Theatre.
10. Be responsible for taking payments from patients for their consultation and procedures, and dealing with related administrative tasks including allocating cash onto Salesforce and other computer systems.
11. Coordinate with all staff members to maintain effective communication at all times.
12. Deliver excellent customer service.
13. Clearly communicate information to patients.
14. Ensure Salesforce is kept up to date with patient letters, consent forms, pricing, outstanding lists, and waiting room information.
15. Update computer systems as appropriate.
16. Provide reports, as required, for clinic or staff audits and patient satisfaction surveys.
17. Undertake faxing, emailing, and scanning of documents as required.
18. Undertake general filing and typing.
19. Act as the first point of contact for the emergency services, supporting fire wardens with evacuation procedures in line with policies.
20. Develop strong working relationships with senior management and administrative personnel for effective and smooth operations.
21. Report any maintenance issues immediately to the line manager.
22. Keep up to date with current promotions and treatment pricing to provide information to patients on request, whilst maximizing appointment opportunities.
23. Carry out instructions given by the management team.
24. Collaborate with management to devise and implement process/strategic administrative improvements.
25. Ensure general tidiness of all common areas and ensure that drinks dispensers are full.
26. Always adhere to all company policies and procedures.
27. Provide ad-hoc administrative support to the clinic as and when required.
Pay: £12.65 per hour
Schedule:
* Weekend availability
Work authorisation:
* United Kingdom (required)
Work Location: In person
Application deadline: 27/11/2024
Reference ID: Bank Administrative Coordinator
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